Melody Cyr

Experience

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  Realty Executives International

  Sept 2016 - Feb 2017

  Co-op Student

  -Politely answer phone lines and direct calls to appropriate personnel-Mass faxing and emailing of important documents-Prepare, update and organize files in a timely manner -Prepare Accounts Receivable and spreadsheets -Efficiently use Microsoft excel and word programs-Assist head administrator with various month end preparation and procedures-Prepare and update realtor listings online

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  Strickland's

  Apr 2018 - Aug 2018

  Account Manager

  -Use CRM systems efficiently -Answer inbound and outbound sales phone calls-Greet and actively listened to customers to uncover purchasing needs and provide recommendations based on requirements-Use consultative sales process to match customers with vehicles suiting their needs-Demonstrate vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase

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  Fraynes Exeter Toyota

  Apr 2019 - Aug 2019

  Sales Administrator

  -Greet customers to make them feel welcomed to the dealership and maintain lobby cleanliness-Answer inbound and make outbound phone calls involving sales inquiries -Log incoming inventory and close vehicle sales on the interface, also create their files -Take payments for service vehicles

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  Holiday Inn Express

  Sept 2019 - Mar 2020

  Front Desk Agent

  -Greet customers to the hotel and professionally check them in and out of their reservations-Answer inbound phone calls regarding reservations-Attend to guests requests during their stay-Answer questions about the area of the Niagara Region with restaurant and site suggestions -Correctly bill customers for their room charges and any extras

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  Eric Campbell Ford Lincoln

  Oct 2020 - Feb 2022

  Financial Services Manager

  -Collect credit information from borrowers and send to creditors for approval; send supporting documentation such as NOA’s, paystubs etc.-Shop around lenders for best rate and reserve-Sell and educate vehicle purchasers on Finance and Insurance products; Extended Warranty, Maintenance Plans, Appearance Protection, Creditor Insurance etc.-Conduct a Needs Analysis for logical F and I products that pertain to the customers driving habits and desired length of vehicle ownership; this helps customers see the value in the products-Register Warranty and Insurance products-Review sales with Ford Representative and set goals to improve monthly sales-Maintain over 100% penetration with Qualified Turn Overs-Increased sales by over 400% compared to Predecessor-Prepare licensing documents for vehicles to be delivered-Print all paperwork for deliveries and ensure all proper documentation is signed upon delivery-Send funding packages and all required material to creditors-Communicate with Sales Manager reporting F and I sales and opportunities-Communicate with lender representatives from both Banks and Ford Credit Show less

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  Disbrowe Chevrolet Buick GMC Cadillac

  Feb 2022 - Oct 2022

  Financial Services Manager
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  Delta Power Equipment

  Oct 2022 - now

  Finance Coordinator