Eriq Spearman

Experience

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  MacEnthusiasts

  Jun 2003 - Oct 2021

  Apple Certified Consultant/Service Technician Department

  ▪ Troubleshooted and resolved issues escalated from customer support and other departments with a high success rate▪ Provided Apple based consulting services on behalf of the business▪ Managed NetBoot infrastructure and, later, rudimentary MDM replacement for the business’sMac deployment and redeployment needs▪ Set up, tested and configured all Mac desktop models and Mac notebook models▪ Installed various system components (including, but not limited to motherboards, main logicboards, backplanes, processors, RAM, drives and graphics cards▪ Performed desktop and laptop repairs for Apple products▪ Software troubleshooting and reinstallation of macOS/Mac OS X and various Mac applications▪ Performed diagnostic tests and repaired malfunctioning hardware and software▪ Diagnosed, installed, configured, and repaired computer systems, software and coordinated datatransfer and backup operations▪ Single-handedly setup and managed point of sales database and infrastructure for the company▪ Set up networking infrastructure for clients Show less

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  Self

  Oct 2021 - now

  Principal/Independent Technical Consultant

  Provided turnkey technology solutions to various home and business clients▪ Engineered various cross-platform (Windows and Mac) solutions for customers and clients asneeded▪ Provided professional grade workstation services (sich as vintage Mac desktop component repairsand replacements, high-end peripheral support, audio and video software deployment amdtroubleshooting)▪ Engineering turnkey Raspberry Pi solutions for clients▪ Provided technology asset lifecycle management for clients▪ Facilitated data recovery for Windows and Mac clients▪ Refurbished and sold used Mac and PC hardware to sell to clients▪ Supported various end user environments on a consulting basis in both remote and onsite capacities. Show less

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  AT&T - VSAP Election Project

  May 2022 - Nov 2022

  Field Engineer

  ▪ Deployed AT&T 5G routers at various Los Angeles County voting centers as part of the project▪ Deployed fleet of Apple iPads as part of the project at various Los Angeles County voting centers as part of the project▪ Provided support to on-site technical support specialists▪ Coordinated device and connection troubleshooting on and before electiondays▪ Partook in on-call hours support rotation with fellow field engineers▪ Assisted in peer training program to train new co-workers▪ Diagnosed issues with routers and iPad and resolved issues when necessary▪ Supported voting centers network once devices were deployed Show less