Talk to sales Try for Free
Daniel Lim

Daniel Lim

Techology Assistant

Followers of Daniel Lim325 followers
location of Daniel LimSingapore

Connect with Daniel Lim to Send Message

Connect

Connect with Daniel Lim to Send Message

Connect

  • Timeline

  • Skills

    Service delivery
    Problem management
    Process improvement
    Change management
    Itil
    Technical support
    Windows 7
    It operations
    Cross-functional team leadership
    It service management
    Medical devices
    Network security
    Incident management
    Prince practitioner
    Management
    Problem solving
    Vendor management
    Active directory
    Governance
    Cisco certified
    Accountability
    Behavior Change
    Business Acumen
    Customer Relationship Management (CRM)
    Digital Transformation
    Employee Coaching
    Entrepreneurship
    Infrastructure
    Integration
    IT Management
    Networking
    Operational Excellence
    People Development
    Performance Improvement
    Productivity Improvement
    Project Management
    Salesforce.com
    Salesforce.com Administration
    Salesforce Sales Cloud
    Salesforce Training
    Scrum
    Team Development
    Team Leadership
    Team Management
    Telecommuting
    Time Management
    Troubleshooting
    Virtual Office
    Voice over IP (VoIP)
    Work Life Balance

  • About me

    Over 15 years of IT experience. Major areas of expertise include IT Service Management (multinational experience), personnel management, IT Infrastructure setup and Business Relationship Management. I have been involved in IT operations for various industries within Asia Pacific for last 15 years. (Healthcare, medical device, education, call-centre, manufacturing) - Successfully completed small to large scale project across Asia Pacific global VoIP implementation, client refresh (Win10 migration), O365 migration, warehousing consolidation and EDI integration. - Keenly interested in understanding local cultures to develop fulfilling personal relationships and trusting business engagements. - Experience with business integration and office / manufacturing plant setup in multiple location within APAC. - Experience in rolling out CRM tool (salesforce) across APAC. Specialties:- Well developed skill in; o Client Engagement and IT Service Delivery o IT Project Management o Stakeholder Management o Business Operations o Change Management & Employee engagement o Large Multi-National Organization experience o Salesforce.com / Data analytics o Asset Management and business Integration

  • Education

    • MRINetwork

      2008 - 2013
      Honors

      IT and Business

    • Moai Technologies

      1997 - 2000
      Diploma

      Electronics, Computer and Communication Engineering

  • Experience

    • GMP

      Jan 2003 - Jan 2005
      Techology Assistant

    • Tele-Centre Services Pte Ltd

      Oct 2005 - May 2007
      Team Lead - Technical Support Specialist

    • Adecco/Johnson&Johnson

      May 2007 - Mar 2010
      Team Lead - Global Site Services

    • Hill-Rom

      Mar 2010 - Nov 2018
      IT Manager, APAC

      My main responsibility is to oversee the IT Operations for Asia Pacific which consist of Singapore, China, India, Japan and Australia. Manage all IT requirements and work with the International IT group and provide efficient and effective service delivery to all users around the world.- Provide leadership to the local and regional IT infrastructure implementations and system enhancements.- Engage with the team to improve on customer service level for internal users.- Define and own disaster recovery workflow for all sites and ensure its proper implementation to ensure continued availability of business critical systems and support for the continued operation of the business- Develop and manage the Service Level Agreements in collaboration with the International IT team to assure high availability and timely support services rendered to critical business application and infrastructure.- Work closely with each business unit to ensure a smooth roll-out of any system/ project implementation. - Manage all contracts pertaining to IT for various sites- Review the effectiveness of policies, structures and process impacting IT area and make recommendation as necessary.- Responsible for providing support on IT systems including infrastructure, telephony system and networking. - Responsible for company’s IT infrastructure such as network, file server, door security access and telephone systems, etc.- Understanding of the scope of service/delivery model and communicate them to group members.- Provide IT support to Asia Pacific region ensuring appropriate resources and system availability- Creating business report / release a survey of troubleshooting analysis at the monthly meeting / review service contract- Manage all IT Assets (Hardware / Software)- Test and commission mobile devices (Blackberry, iPhone, Android) to ensure it comply to company standards- Work out SOW for vendor and ensure they adhere to the contract terms. Show less

  • Licenses & Certifications