Imran Khurshid

Experience

• 

  Corvit Networks

  Sept 2018 - Dec 2018

  Intern

  Desktop Support Engineer • Installing and configuring computer hardware operating systems and applications• Monitoring and maintaining computer systems. • Troubleshooting system and network problems and diagnosing and solving hardware/software faults• Replacing parts as required• Fixed new user problems• Working continuously on a task until completion• Rapidly establishing a good working relationship with the user and other professionals

• 

  Grand City

  Jan 2019 - Jul 2022

  Technical Support Specialist1)Installation and maintenance of Linux OS2) Installation of Network/Hardware Equipment. i.e. Cisco switches, Routers and Access points3) Provide 1st level and 2nd level support for all hardware and software problems reported, documenting problems and solutions as required.4) Escalate and route complex or unsolved problems to second-level support specialists.5) New installations and updates for all IT equipment, including desktops, laptops, printers, etc.6) Identify opportunities and recommend solutions that will enhance or improve current business processes.7) Follows up on faulty hardware and software purchases by pursuing warranty advantage throughdistributors and manufacturers.8) Ensures software, hardware, and network install, re-installs, upgrades, moves, changes, and relocations9) Create, configure, and backup users and groups in Active Directory.10) Providing support, including procedural documentation Show less

  • Technical Support Lead

    Nov 2021 - Jul 2022

  • Technical Support Specialist

    Jan 2019 - Oct 2021
• 

  Techflipp

  Aug 2022 - now

  IT Specialist

  - Configuration of Cisco Meraki MX-67 , MR 36 , MR 52 , MV 22,72,52 - Cisco Meraki MX Firewall Deployment, Policies Creation, Network Protection, Endpoint and Server Protection, Managed Services, - VLAN Configuration including inter VLAN Routing in Cisco , Cisco Meraki , Aruba , Unifi and Rujie Switches - Configurations through Cloud portal of Aruba instant on Devices i.e. AP22 and Managed Switches 1830- Rujie Access point and managed switches configuration through Rujie Cloud - Cisco Meraki Dashboard Management by Multi-location.- Kaptifi Guest WIFI Configuration and Deployment in different Client Locations i.e. Driyah , Dallah Hospital An Nakheel , Volume Cafe etc.- Kaptifi Vision Deployment With the help of Cisco Meraki MV in Different Locations i.e. Driyah , Solutions by STC and Saudi Electronic University - Cisco Meraki Dashboard Management by Multi-location.- Mobile Applications Testing.- Team Management and IT operations within the company.- Revel POS deployment and designing.- POS Printers(i.e. Epson,star) Configuration and deployment. - VPS Access Points Management. Cloud Based.- Securing the Firm Infrastructure by deploying Firewall and Security Services.- Troubleshooting of the IT Network. Show less