Anna Paul

Experience

• 

  Hewlett Packard Enterprise

  Sept 2005 - Apr 2013

  Worked as RoHS (restriction of hazardous substances) specialist * Handled daily process related activities for Hp's e-business platform for 6 countries in UK.* Work Allocation* Report Generation - Daily, Weekly, Monthly* Report Analysis* Query Resolution* Handling Escalations* Team building* Grooming personnel for different roles* Provide training on communications and interpersonal relations* Training on process* Maintaining process documents* SPOC for various business audits Worked for financial claims for Hp's US clients.

  • Compliance Analyst

    Aug 2012 - Apr 2013

  • Process Lead (e-Commerce store for Hp)

    May 2010 - Jul 2012

  • Senior Process Associate (Rebates and Claims)

    Sept 2005 - Apr 2010
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  Williams Lea

  Feb 2014 - Jul 2015

  WorkFlow Coordinator

  Managing the queue of jobs and evaluating each job based on the marked level/triage.Interacting with onsite work flow coordinators for clarifications and turnaround time periods.Leading a shift of 15+ operators and team leaders to ensure timely delivery of presentations to the client.Interacting with various offshore centers to finalize job allocation, queue time and work sharing patterns.Keeping headcount, assignment of jobs, completing job sheets and producing shift handovers.Interacting with the team clarifying any doubts they have regarding jobs and ensuring good quality output. Motivating and persuading the team to improve their efficiency and quality.Reporting to senior management and sending out necessary reports.Keeping a track of old jobs and ensuring that operators avoid any billing discrepancies. Show less

• 

  HP

  Nov 2015 - now

  Analyst in Supply chain

  • Responsible for working on and sending timely and accurate daily, weekly, monthly and quarterly reports on compute process for EMEA region• Was Project Manager for 2 projects driven by the team• Regular monitoring of EMEA server from which reports are generated for many end users• Responsible for fixing issues that pop-up in the server on real-time basis and for quick notification of issues to end user and counterparts• Responsible for making sure that issues are resolved, and reports are sent to the various users without crossing the TAT Show less