Marth Evert Rey Guadania

Experience

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  Microbase

  Mar 2012 - Mar 2013

  System Engineer

  ● Deployed at Shell Shared Service Center- Philippines as a System / Support Engineer.● Performs the duty of an On-Site Support Engineer on the center that has over 3000 employees.● Act as the first hand support concerning IT concerns of the Employees of the Shell Shared Service Center– Philippines and other 3rd third party contractors that has business on the center.● Managing tickets raised by the employees. Validating through email or phone. ● Accommodating the request immediately if the requested item or service is available. Show less

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  SYKES

  Dec 2013 - Apr 2014

  Global Support Associate

  ● 7x24x365 Coverage● Proactively monitor the SYKES Global Infrastructure● First line of incident detection and protection (through monitoring tools, email, phone)● Creating and managing request and incident tickets based on the information given (via email, phone, monitoring tool)● Engaging the departments/team to resolve an issue● Facilitate issue resolution with the least amount of business impact

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  Ocampo’s Megastore Inc.

  Apr 2015 - Oct 2015

  Management Information Systems Specialist

  ● Maintaining servers, workstations, printers, CCTV, and other IT equipment● Performs system diagnostics, repair and updates to ensure data integrity● Maintaining, troubleshooting of POS System (WINPOS, Store Unlimited System)● Encoding, updating of databases● Generating reports as per requested by other staffs● Responsible for enrolling / registering of new employees to the Biometric System● Making of Daily Time Sheets of employees● All-around IT Support

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  Geidea Solutions

  Nov 2015 - Nov 2019

  Team Lead

  ● Reporting to the Regional Manager of East, North, and South.● Managed 10-15 POS Technicians supporting Al Ahsa, Dammam, or Khobar cities.● Operations support for 300,000 machines deployed in the market.● Test all tools to be used (software and hardware) are working 100% before training the team.● Monitors and supervises the whole team that the technicians are achieving the KPIs (tickets are closed within SLA, 12 SLA tickets/day, 3 NON-SLA tickets /day, etc.).● Communicate with bank coordinators, account managers, a merchant’s IT personnel, or other concerned parties for a ticket to be done.● Handle the whole East, North, and South Team Petty Cash.Achievements:• Assigned to a bigger team after a year – Al Ahsa with 5 technicians (10-15% of the total number of tickets of East Region) to Dammam with 10-15 technicians (35% of the total number of tickets of East Region).• Managed Projects Team to update and properly brand 80,000 machines in 4 months. Show less

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  Galesbury Holdings Ltd.

  May 2020 - Aug 2021

  Virtual Assistant

  ● Reporting directly to Mr. Mark Barrocas.(work-from-home)● Finding potential sites to develop using LandInsight, Rightmove, and Zoopla.● Populating data needed on excel sheets – first appraisals, in-depth appraisals, property details, etc.● Making PPT presentations for those chosen sites to develop.● Making approach letters using Mail Merge, to be sent to home owners that the company is willing to buy and develop.

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  Amazon Web Services (AWS)

  Feb 2022 - now

  Data Center Engineer