Phillip O'Hara, MBA

Experience

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  NOAA: National Oceanic & Atmospheric Administration

  May 2010 - Aug 2010

  Information Technology Summer Intern
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  Florida Memorial University

  Jan 2011 - Dec 2017

  • Develop strategic financial plans for enrollment management team and board members. o Formulate and structure business analysis plans and models on projected recruitment strategies. o Forecast spending trends and provide structure for expenditure of limited funds, maintain budget and allocation priorities. o Assist in preparation of department operating budgets, statistical reports and evaluations, and complex funding applications and establishing measurable goals for the enrollment team. • Administer and conduct ongoing statistical reviews and reconciliation of all financial aid programs including Student Employment, Federal Pell Grant, Federal SEOG, Institutional Scholarships, Federal Direct Loans and any other source of funds for student assistance. • Responsible for implementing, updating and communicating new federal regulations/updates through company systems, institution website/literature as well as student and community outreach. o Oversee and provide staff training, supervise and evaluate. o Develop, design and revise department publications (website, college recruitment catalogs, brochures and social media). o Organize and direct financial literacy seminars, workshops and presentations for the community and student population. • Power user for PowerFAIDS, PowerCAMPUS and EDconnect. o Proficient in system analytics, troubleshooting and system maintenance from computer science background. o Assist the Information Technology Department with the implementation, modification and/or refinement of a computerized data processing system. o Systematize the disbursement of financial aid funds to the universities business and monthly reconciliation. • More than 8 years working with Title IV programs and funds. Show less • Coordinate and manage the Federal Work Study (FWS) program, which includes: o Managing, disbursing and reconciling the $370,000 FWS allocation on a monthly basis. o Planning and conducting job placement for all FWS 180-220 student employees, maintaining job descriptions/interviews and preform bi-weekly payroll processes. o Designing handbooks and policy and procedure manuals to align with federal regulations and guidelines. o Preform human recourse tasks for any grievances or non-compliance issues that may arise for work study students and/or supervisors. Show less • Actively counsel and advise more than 600 students (last names ending in A, O-T) and families on financial aid eligibility and availability. o Organize, present and oversee financial aid literacy seminars, workshops and presentation for high school/college students and local community. o Process, originate, disburse and reconcile funds for such programs as Pell Grant and TEACH Grant for all university students. o Verify credibility of student financial aid applications and eligibility according to the U.S. Department of Education. o Communicate aid requirements, account details, awards, and progress to all students’ in case load. Show less

  • Interim Director of Financial Aid / Work Study Coordinator

    Jan 2015 - Dec 2017

  • Work Study Coordinator / Financial Aid Advisor

    Jan 2013 - Jan 2015

  • Financial Aid Advisor

    Jan 2011 - Jan 2013
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  Show Technology Inc. (STI)

  Sept 2017 - May 2018

  Project Manager

  • Supervised project production efforts to ensure projects were completed to company standards, on time and within budget.• Audio visual and sound system design in AutoCAD.

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  Colonial Life

  Jan 2018 - Mar 2019

  Insurance Agent

  - Identify and solicit sales prospects in agency databases. - Discuss voluntary benefits with small business owners. - Meet with 40-60 existing and prospective clients each week to select appropriate insurance policies. - Create benefit packages for company employees. - Assist with group meetings and presentations. - Model exceptional customer services skills and appropriate diagnostic sales techniques.

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  Hotwire Communications Ltd

  Apr 2018 - now

  - Partner with Area leadership to ensure that all development projects are designed, financed and constructed in a manner which is consistent contractual obligations and company standards. - Strategize and collaborate with appropriate personnel on ways to improve efficiency and internal communication. - Oversee and ensure presale and up sale responsibilities and expectations are met for each project, including managing the team to achievement of targeting penetration rates for ancillary products and services in each community. - Assist Project Managers on technical issues surrounding development projects at various stages of completion. - Preside over account management and daily human resource related functions for region generating $100M in annual revenue. - Develop team of account managers and apprentices to meet client engagement. - Devise program-related policies and procedures for territory of 80+ luxury new multi-dwelling unit projects. - Steer the progression of large, complex projects to deliver residential and commercial fiber optics technology for ~32K subscribers leveraging Salesforce.com, Trello, Slack and MS Office/Project. Show less · Develop relationships with developers, construction/project managers and property management to promote growth and loyalty for current and future projects.· Serve as primary contact during new construction completion, property on-boarding/property launch and for property management.· Plan and execute new property launches, manage communications, procedures and expectations before, during, and after launch.· Organize deployment of property common area/management services such as data handoffs, common area Wi-Fi and phones. Develop procedures with developer/property management on best ways to deploy in-unit services to residents. · Consult with and gain an understanding of customer needs and wants during initial inquiry or installation then provide them with solutions, products and/or services that Hotwire can offer. o Conduct an comprehensive onsite residential technology equipment consultations and installations for our clients. This includes Fision’s fiber-based IPTV, Internet, Phone, and consumer- grade home-automation systems. o Keep customers updated on the latest and emerging home automation technologies and products.· Deliver exceptional customer service while maintaining positive customer relationships by ensuring timely responses to all inquiries and providing solutions for any problems.· Perform preventative maintenance and daily health checks for all systems and components, including but not limited to in-unit equipment, IDFs and MDFs. Correct problems identified and/or escalate high severity and chronic issues to appropriate teams.· Perform quality checks on Fiber and/or Ethernet home-runs while the community is still under new construction.· Review customer feedback and escalations. Addresses opportunities through direct communication with customers.· Troubleshoot and make timely decisions in order to provide clients with immediate solutions without any downtime. Show less

  • Regional Launch Department Manager

    Oct 2021 - now

  • Launch Department Manager, New Construction

    Aug 2021 - Oct 2021

  • Launch Account Manager, New Construction Projects, Tech Concierge Services

    Apr 2018 - Aug 2021