Matthew M. Casserly

Matthew M. Casserly

Customer Service Representative

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location of Matthew M. CasserlyMoscow, Moscow City, Russia

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  • Timeline

  • About me

    English Content Manager – Yandex

  • Education

    • NOVAMOVA Language School

      2012 - 2012
      Russian Language Immersion Program

      Two-Month Intensive Language Study in Kiev, Ukraine

    • Goethe Institut

      2008 - 2008
      German Language Intensive

      Month-Long German Language Intensive in Munich, Germany in which I earned in one month the equivalent credit load of one academic year of German courses.

    • Universität Augsburg

      2008 - 2009
      Study Abroad German Language and Literature
    • Cardiff University / Prifysgol Caerdydd

      2011 - 2013
      Master of Business Administration (MBA) International Management
    • University of Vermont

      2006 - 2010
      Bachelor of Arts (B.A.), Cum Laude French & German 3.81

      Activities and Societies: -Director of la Maison Française Residential Learning Community, 2008—2011 -Department of Romance Languages Award for Outstanding Sophomore in French, 2008

  • Experience

    • Nokian Tyres plc

      Sept 2010 - Jul 2011
      Customer Service Representative

      -Organised deliveries and customs documents for tyre shipments between Nokian Tyres’ two American warehouses and dealers in Quebec, the Maritime Provinces, and the continental United States-Managed orders, in English and French, from clients across North America using TreadX tyre sales solution-Persuaded VP of Marketing to begin corporate sponsorship of Vermont Public Radio, and devised subsequent marketing communications-Served as primary co-ordinator of Nokian Tyres’ partnership with TouchPoint Promotions for post-purchase rebate programmes in Quebec and the United States-Answered customer inquiries about wide range of Nokian Tyres’ products with enthusiasm Show less

    • Cardiff University

      Sept 2011 - Aug 2012
      MBA Student Representative

      -Liaised between MBA cohort (app. 220 students) and staff and faculty of Cardiff Business School-Promoted extracurricular lectures with Cardiff Business School and Cardiff University-Listened to student needs, complaints and suggestions for improvements to the MBA programme-Presented students’ concerns in regular meetings with faculty members-Organised and co-ordinated extra-curricular student-led employability workshops

    • Nokian Tyres plc

      Apr 2012 - Sept 2012
      Research Intern, eCommerce

      -Represented Customer Service (North America) in Strategic Planning summit for revamping of Nokian Tyres’ B2B eCommerce platform (Dealer Shop)-Conducted competitive analysis of electronic B2B and B2C tyre sales Web sites-Benchmarked Dealer Shop's functionalities against competitors' Web sites-Provided recommendations for improvements of future versions of Dealer Shop, as well as lessons for B2C eCommerce-Researched and advocated the use of actual dealers in usability testing to maximise stakeholder satisfactionAcademic Supervisor: Prof. Paul Beynon-Davies, Cardiff Business School Show less

    • Bridge to English

      Jan 2013 - Jan 2016
      Instructor of Business English

      Bridge to English is a network of private English-language schools with five locations in Moscow. Bridge to English offers group, individual and corporate classes at all levels from Beginner to Advanced.I teach Business English and General English courses, mainly focusing on group lessons for Upper-Intermediate levels and higher. My voice has also been recorded for the discs to accompany the upcoming "Английский для Взрослых" (English for Adults) textbooks to be published by Titul Publishers (expected date of publication: Q4 2013). Show less

    • Freelance

      May 2014 - Dec 2015
      Freelance Translator
    • Yandex

      Jan 2016 - Apr 2021

      Yandex Expert Certificate - WebCertain Training in London - July 2016

      • English Content Manager

        Sept 2018 - Apr 2021
      • Interface translator / Переводчик интерфейсов

        Jan 2016 - Sept 2018
    • Yandex.Cloud

      Apr 2021 - now
      Content Manager

      Yandex Cloud is a robust cloud platform that offers customers scalable infrastructure, security, and compliance with local legislation across the globe. Built on the 20+ years of experience of the larger Yandex ecosystem, Yandex Cloud has grown to offer more than 50 services, including unique ML and AI products. Our platform continues to evolve with our customers as we focus on providing a safe, cutting-edge environment to develop, scale, and perfect their digital products and stay ahead in today’s highly competitive markets. Show less

  • Licenses & Certifications