Matthew M. Casserly

Experience

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  Nokian Tyres plc

  Sept 2010 - Jul 2011

  Customer Service Representative

  -Organised deliveries and customs documents for tyre shipments between Nokian Tyres’ two American warehouses and dealers in Quebec, the Maritime Provinces, and the continental United States-Managed orders, in English and French, from clients across North America using TreadX tyre sales solution-Persuaded VP of Marketing to begin corporate sponsorship of Vermont Public Radio, and devised subsequent marketing communications-Served as primary co-ordinator of Nokian Tyres’ partnership with TouchPoint Promotions for post-purchase rebate programmes in Quebec and the United States-Answered customer inquiries about wide range of Nokian Tyres’ products with enthusiasm Show less

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  Cardiff University

  Sept 2011 - Aug 2012

  MBA Student Representative

  -Liaised between MBA cohort (app. 220 students) and staff and faculty of Cardiff Business School-Promoted extracurricular lectures with Cardiff Business School and Cardiff University-Listened to student needs, complaints and suggestions for improvements to the MBA programme-Presented students’ concerns in regular meetings with faculty members-Organised and co-ordinated extra-curricular student-led employability workshops

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  Nokian Tyres plc

  Apr 2012 - Sept 2012

  Research Intern, eCommerce

  -Represented Customer Service (North America) in Strategic Planning summit for revamping of Nokian Tyres’ B2B eCommerce platform (Dealer Shop)-Conducted competitive analysis of electronic B2B and B2C tyre sales Web sites-Benchmarked Dealer Shop's functionalities against competitors' Web sites-Provided recommendations for improvements of future versions of Dealer Shop, as well as lessons for B2C eCommerce-Researched and advocated the use of actual dealers in usability testing to maximise stakeholder satisfactionAcademic Supervisor: Prof. Paul Beynon-Davies, Cardiff Business School Show less

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  Bridge to English

  Jan 2013 - Jan 2016

  Instructor of Business English

  Bridge to English is a network of private English-language schools with five locations in Moscow. Bridge to English offers group, individual and corporate classes at all levels from Beginner to Advanced.I teach Business English and General English courses, mainly focusing on group lessons for Upper-Intermediate levels and higher. My voice has also been recorded for the discs to accompany the upcoming "Английский для Взрослых" (English for Adults) textbooks to be published by Titul Publishers (expected date of publication: Q4 2013). Show less

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  Freelance

  May 2014 - Dec 2015

  Freelance Translator
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  Yandex

  Jan 2016 - Apr 2021

  Yandex Expert Certificate - WebCertain Training in London - July 2016

  • English Content Manager

    Sept 2018 - Apr 2021

  • Interface translator / Переводчик интерфейсов

    Jan 2016 - Sept 2018
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  Yandex.Cloud

  Apr 2021 - now

  Content Manager

  Yandex Cloud is a robust cloud platform that offers customers scalable infrastructure, security, and compliance with local legislation across the globe. Built on the 20+ years of experience of the larger Yandex ecosystem, Yandex Cloud has grown to offer more than 50 services, including unique ML and AI products. Our platform continues to evolve with our customers as we focus on providing a safe, cutting-edge environment to develop, scale, and perfect their digital products and stay ahead in today’s highly competitive markets. Show less