Ida Alanis

Ida Alanis

Customer Service Representative

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  • Timeline

  • About me

    Business Administration Marketing

  • Education

    • Universidad Tecmilenio

      2010 - 2013
      Licenciatura en Comercio y Negocios Internacionales
    • NBCC (New Brunswick Community College)

      2022 - 2024
      Bachelor of Business Administration - BBA Marketing
    • Universidad TecMilenio

      2018 - 2020
      Master's degree Business Administration - Marketing Area
  • Experience

    • Teleperformance Mexico

      Nov 2010 - May 2011
      Customer Service Representative

      Customer Service - Sprint Campaign

    • 7-Eleven Mexico

      Jan 2012 - Apr 2015
      Convenience Store Manager

      -Managed a team of six people and motivated staff to work toward achieving objectives according to company mandates.-Executed new strategies to increase sales, tracked inventory, and organized order receipts negotiated with suppliers.-Prepared weekly and monthly statistical reports on operation staff and Sales.-Coordinated, organized, and ran special events to ensure corporate satisfaction and maintain relationships.-Prepared executive training schedules, provided follow-up training, interviewed new staff and provided them with training.-Conducted weekly performance reviews for Divisional Merchandise Managers and followed up with Merchandise Managers with recommendations for process improvement.Store Manager• Personnel management (6 people).• Leading a work team towards the same goal.• Operational management and control of a 7-Eleven Store.• Selection of the staff to work in the store.• Training for new staff.• Execution of new strategies to increase sales.Executive Personal Assistant B2C• Coordination, Organization and Running Events.• Control and receipt of orders.• Collect Information on the Events for the 7-Eleven México magazine.• Negotiations with suppliers.• Preparation of training schedules for executives.• Follow-up training.• Prepare weekly and monthly reports on rotation indicators templates and sales.• Weekly analysis performance provided to Managers of Merchandise.• Follow up and provide feedback to Managers of Merchandise.• Sales analysis.• Development of changes and improvements for high-impact Events.• Sending and receiving equipment nationwide.• Administrative Processes:­ -Receiving bills­ -Capture of payments to suppliers­ -Delivery of checks to suppliers­ -Application for travel expenses­ -Follow-up confirmation of lodging and transportation­ -Processing travel expense vouchers Show less

    • State Electoral Commission

      Mar 2012 - Jul 2012
      Role of Election Observer July 2012

      Role of Election Observer July 2012

    • Toyota Tsusho México

      Jul 2013 - Sept 2013
      Administrative Assistant
    • PSM Asesores

      Dec 2015 - Jul 2016
      Category Analyst

      -Database management with Nielsen data and implemented and enhanced the Category and Portfolio Plan.-Processed, analyzed, interpreted, and reported the portfolio sales of the market share to assign planogram spaces for each category brand to identify and capitalize on opportunities by creating the layouts.-Prepared and analyzed scorecard reports, sourced new products, and reviewed portfolio performance with the category manager and sales team and presented them with compelling presentations to executives regarding results.-Supported the corporate staff by maintaining the product portfolio, including listing and delisting recommendations and monitoring sales targets. Show less

    • Bimbo Bakery - Mexico

      Jul 2016 - Jul 2022
      National Key Account

      Managed national and regional accounts with the brands Bimbo: Marinela, Tia Rosa, Lonchibon, Sanissimo, Barcel: Takis, Chips, and Ricolino. Negotiated with internal and external clients to drive sales growth and optimize category performance.Analyzed Kantar, Nielsen, Qlik Sense, and Salesforce data to develop effective sales strategies and ensure positive ROI.Coordinated product launches, sales promotions, and strategic initiatives across the convenience market to increase sales and market share. Closing the monthly promotions 3 months in advance to ensure timely execution.Managed P&L, tracked performance metrics, and shared the results with the sales teams to achieve targets and improve future strategies.Built the Joint Business Plan (JBP) annual plan, coordinating meetings with buyers and directors to present it. Conducted follow-up meetings every 3 to 6 months, creating executive presentations and graphs. Show less

    • Work Water

      Jun 2023 - Oct 2023
      Marketing Social Media Manager (Summer Internship)

      Managed Facebook and Instagram accounts, creating content, and engaged potential influencers. Organized online sales through Shopify, enhancing brand visibility and customer engagement.

    • NB Military History Museum

      Feb 2024 - Apr 2024
      Content Creator

      Helped with Social Media Content Creation and the creation of a Marketing Manual Brand.

    • NBCC (New Brunswick Community College)

      Apr 2024 - May 2024
      Administrative Intern - Strategic Initiatives

      Supported coordination and communication for the Speak Series Event project, managing content creation and administrative tasks.

    • Kingswood Ventures Inc.

      Sept 2024 - now
      Accounts Payable Manager
  • Licenses & Certifications

    • Handling Difficult Clients

      Grupo Andere
      Oct 2016
    • Verified International Academic Qualifications

      World Education Services
      Aug 2022
      View certificate certificate
    • Hootsuite Platform Certification

      Hootsuite Academy
      Jan 2024
      View certificate certificate
    • Fundamentals of Digital Marketing

      Google Digital Academy (Skillshop)
      Mar 2024
      View certificate certificate
    • Negotiation Course (KAM 2)

      ILACAD World Retail
      Nov 2017
    • Data Science: Decision Making with Predictive Analysis

      TECNOLÓGICO DE MONTERREY
      Apr 2021
      View certificate certificate
    • Social Media Marketing Certification

      Hootsuite Academy
      Feb 2024
      View certificate certificate
  • Volunteer Experience

    • Volunteer

      Issued by SA Fredericton OGST Community Garden on Jan 2023
      SA Fredericton OGST Community GardenAssociated with Ida Alanis