
Ida Alanis
Customer Service Representative

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About me
Business Administration Marketing
Education

Universidad Tecmilenio
2010 - 2013Licenciatura en Comercio y Negocios Internacionales.webp)
NBCC (New Brunswick Community College)
2022 - 2024Bachelor of Business Administration - BBA Marketing
Universidad TecMilenio
2018 - 2020Master's degree Business Administration - Marketing Area
Experience

Teleperformance Mexico
Nov 2010 - May 2011Customer Service RepresentativeCustomer Service - Sprint Campaign

7-Eleven Mexico
Jan 2012 - Apr 2015Convenience Store Manager-Managed a team of six people and motivated staff to work toward achieving objectives according to company mandates.-Executed new strategies to increase sales, tracked inventory, and organized order receipts negotiated with suppliers.-Prepared weekly and monthly statistical reports on operation staff and Sales.-Coordinated, organized, and ran special events to ensure corporate satisfaction and maintain relationships.-Prepared executive training schedules, provided follow-up training, interviewed new staff and provided them with training.-Conducted weekly performance reviews for Divisional Merchandise Managers and followed up with Merchandise Managers with recommendations for process improvement.Store Manager• Personnel management (6 people).• Leading a work team towards the same goal.• Operational management and control of a 7-Eleven Store.• Selection of the staff to work in the store.• Training for new staff.• Execution of new strategies to increase sales.Executive Personal Assistant B2C• Coordination, Organization and Running Events.• Control and receipt of orders.• Collect Information on the Events for the 7-Eleven México magazine.• Negotiations with suppliers.• Preparation of training schedules for executives.• Follow-up training.• Prepare weekly and monthly reports on rotation indicators templates and sales.• Weekly analysis performance provided to Managers of Merchandise.• Follow up and provide feedback to Managers of Merchandise.• Sales analysis.• Development of changes and improvements for high-impact Events.• Sending and receiving equipment nationwide.• Administrative Processes: -Receiving bills -Capture of payments to suppliers -Delivery of checks to suppliers -Application for travel expenses -Follow-up confirmation of lodging and transportation -Processing travel expense vouchers Show less

State Electoral Commission
Mar 2012 - Jul 2012Role of Election Observer July 2012Role of Election Observer July 2012

Toyota Tsusho México
Jul 2013 - Sept 2013Administrative Assistant
PSM Asesores
Dec 2015 - Jul 2016Category Analyst-Database management with Nielsen data and implemented and enhanced the Category and Portfolio Plan.-Processed, analyzed, interpreted, and reported the portfolio sales of the market share to assign planogram spaces for each category brand to identify and capitalize on opportunities by creating the layouts.-Prepared and analyzed scorecard reports, sourced new products, and reviewed portfolio performance with the category manager and sales team and presented them with compelling presentations to executives regarding results.-Supported the corporate staff by maintaining the product portfolio, including listing and delisting recommendations and monitoring sales targets. Show less

Bimbo Bakery - Mexico
Jul 2016 - Jul 2022National Key AccountManaged national and regional accounts with the brands Bimbo: Marinela, Tia Rosa, Lonchibon, Sanissimo, Barcel: Takis, Chips, and Ricolino. Negotiated with internal and external clients to drive sales growth and optimize category performance.Analyzed Kantar, Nielsen, Qlik Sense, and Salesforce data to develop effective sales strategies and ensure positive ROI.Coordinated product launches, sales promotions, and strategic initiatives across the convenience market to increase sales and market share. Closing the monthly promotions 3 months in advance to ensure timely execution.Managed P&L, tracked performance metrics, and shared the results with the sales teams to achieve targets and improve future strategies.Built the Joint Business Plan (JBP) annual plan, coordinating meetings with buyers and directors to present it. Conducted follow-up meetings every 3 to 6 months, creating executive presentations and graphs. Show less

Work Water
Jun 2023 - Oct 2023Marketing Social Media Manager (Summer Internship)Managed Facebook and Instagram accounts, creating content, and engaged potential influencers. Organized online sales through Shopify, enhancing brand visibility and customer engagement.

NB Military History Museum
Feb 2024 - Apr 2024Content CreatorHelped with Social Media Content Creation and the creation of a Marketing Manual Brand.
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NBCC (New Brunswick Community College)
Apr 2024 - May 2024Administrative Intern - Strategic InitiativesSupported coordination and communication for the Speak Series Event project, managing content creation and administrative tasks.

Kingswood Ventures Inc.
Sept 2024 - nowAccounts Payable Manager
Licenses & Certifications

Handling Difficult Clients
Grupo AndereOct 2016- View certificate

Verified International Academic Qualifications
World Education ServicesAug 2022 - View certificate

Hootsuite Platform Certification
Hootsuite AcademyJan 2024 - View certificate
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Fundamentals of Digital Marketing
Google Digital Academy (Skillshop)Mar 2024 
Negotiation Course (KAM 2)
ILACAD World RetailNov 2017- View certificate

Data Science: Decision Making with Predictive Analysis
TECNOLÓGICO DE MONTERREYApr 2021 - View certificate

Social Media Marketing Certification
Hootsuite AcademyFeb 2024
Volunteer Experience
Volunteer
Issued by SA Fredericton OGST Community Garden on Jan 2023
Associated with Ida Alanis
Languages
- spSpanish
- enEnglish
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