Lourdes Cruz

Experience

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  Lopesan

  May 2013 - Dec 2013

  Financial Administrator

  This role involved supporting the financial department with different duties and responsibilities such as managing and updating the database with suppliers, identify items to adjust in the balance, invoice register in a digital platform as well as process the invoice through SAP system, collaboration with the analysis of customer portfolio and reconciliation of balances with suppliers.Skills:OrganizedAbility to work under pressureExcellent time managementBeing able to manage and prioritize tasks Show less

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  Starbucks

  Nov 2014 - May 2017

  Supervisor

  This position required supervising closing and opening tasks of the store, assigning tasks to the staff, cash management, inventory, and stock control, input data, schedule staff shifts. Supervising and delegating tasks to other team members, reporting updates and issues to the manager, dealing with customers and staff queries.Skills:ProactiveTeamworkManagement Experience working in a busy and demanding environment

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  Ford Credit

  May 2017 - Apr 2021

  Wholesale Financial Administrator

  Wholesale Financial Administrator Iberia, Uk & Ireland - May 2019 to current Handling general queries and associated administration from Ford Motor Company, dealing with Ford Dealers within regions and other internal and external customers as required. skills.• Work the overdue debit balance report and ensure collections activity is diarised and completed daily throughout the month.• Generate daily bank statements and review for unpaid direct debits. Following up collections activity as required.• Accurate and timely administration of key processes on in-house software systems.• Raising of payments and invoices to Ford Motor Company and other customers as required.• Completion of daily and monthly dealer collection activity.• Issuing daily statistics to assist with resource management, performance metrics, and quality measurements. • Review and clearance of manual suspense payments and reconciliations.• Generate settlements, clearances, and exposures and complete rewrites on an ad-hoc basis.• Support ongoing projects and new system launches.• Provide support to other business center teams within Wholesale and Dealer Credit operations as required.• Ad hoc reporting and other assignments as required. MDRO wholesale trainer - January 2019 to April 2019 Training of a team via WebEx, to migrate the major daily rentals operations department to another country.Skills:Flexible and easily adaptable to changes.Able to manage and assess team progress. Able to communicate effectively at all levelsMDRO Wholesale Administrator - June 2017 to December 2018Managing operations in the Major daily rental department, with different duties and responsibilities such as payables and receivables in the operations of the financial control, imputing in the system and verification of the invoices received, deal with dealers and customer to solve queries through emails and phone, creation of different daily and monthly reports. Show less

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  Liberty Specialty Markets

  Apr 2021 - Jun 2023

  Credit Controller Technician

  Managing debt within appropriate Service Levels. Establishing, maintaining, and leveraging external relationships to reduce debt and keep debt within acceptable levels.• Monitor Unallocated Cash and identify the corresponding Broker Statements.• Verify these Broker statements against booked transactions.• Investigate, resolve and where necessary escalate cash allocation and aged debt issues.• Preparing Excel Credit Statements to assist allocation work.• Monitor coinsurance premium paid, prepare coinsurance and reinsurance accounts to cede to followers.• Receive, check and reconcile coinsurance premiums and claims when following.• Maintain and monitor any items under query.• Monitor own performance against team’s SLA’s and KPI’s.• Preparing Third Party Statements and corresponding payments.• Assist and support the team on ad hoc tasks and projects, also outside of Insurance Accounting.• Support various month close procedures as directed. Show less

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  HDI Global SE

  Jul 2023 - now

  Finance Accountant