Tammy Cole,MBA

Experience

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  Bank of America

  Jan 2001 - Jan 2010

  Branch Manager

  • Spearheaded various events to realize branch goals, interacting with customers to consistently achieve 100% on internal scoring metrics as a direct result of elevated client satisfaction rates. • Upheld bank standards, leading a team of sales and service professionals to meet and exceed sales goals to secure a ranking as one of the top three banking centers in the district. • Improved revenue and expenses, growing the business and surpassing customer expectations; ranked in the Top 10% for client satisfaction surveys, and Top 10% of branches for profit and loss growth. Show less

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  Huntington National Bank

  Jan 2011 - Jan 2016

  Assistant Branch Manager

  • Managed the tellers working area and maintained balancing records to accelerate operational year-over-year (YOY) revenue growth and boost sales efficiency. • Collaborated with clients to accurately identify issues and implement timely solutions to unique problems, often creating and enacting a solution within 24-hours. • Identified, coached, developed, trained, and motivated employees, providing administrative support in order to develop a team of four members.• Increased the sales volume within the branch, generating new business through presentations of bank products and by identifying qualifications of each customer through detailed questioning procedures. Show less

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  InTouch Credit Union

  Jan 2016 - Jan 2017

  Branch Manager

  • Coached and mentored staff, routinely delivering optimal service plus quality interactions both internally and externally. • Spearheaded a friendly inter-staff competition to improve operational efficiency and team morale.• Led branch audits, staff coaching, recruitment, and performance management in compliance with an established set of credit union standards. • Traveled outside of the office to oversee business development initiatives, often sitting in on chamber meetings in order to network at various community-based events. Show less

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  FreeStar Financial Credit Union

  Jan 2017 - Jan 2020

  Branch Director

  • Systematically directed operations, audit processes, employee recruitment, compliance, and training functions of the FreeStar Financial Credit Union branch, effectively ensuring an augmented success rate across all channels of performance metrics. • Served as a key member of the community chamber, pinpointing opportunities to enhance potential client knowledge and bolster credit union visibility. • Regularly observed staff members to maintain adherence to FreeStar Financial Credit Union standards, initiating conversations when needed and laying down foundations to obtain and achieve interpersonal goals. Show less

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  PNC

  Jan 2020 - now

  Senior Vice President, Branch & Business Center Manager

  • Provided key leadership and direction, effectively managing priorities through planning and execution to drive all aspects of branch performance – including revenue and customer loyalty. • Created a differentiated customer experience, directing and influencing a broad range of eco-system partners to capture business key performance indicators (KPIs). • Led, planned, and executed branded sales process to achieve sales targets and customer growth, increasing branch revenue by guiding teams in successfully catalyzing business development through community involvement activities and other service standards. Show less