Joe Lassberg

Experience

• 

  Rent-A-Center

  Jun 2002 - Aug 2005

  Assistant Store Manager
• 

  Capital One

  Aug 2004 - Mar 2018

  Owned communications between technical teams and business groups to bring IT issues quickly to a close. Analyzed IT ticket data using SQL to determine trends in system outages to present to leadership teams for resolution prioritization. Developed new edition of data visualization tool to bring down issue resolution times. Led meetings with business side to gather requirements on hardware and software revisions and roll outs. Assigned to head up the newly opened office in DC and help train 30+ Relationship Managers using classroom style lecture and hands-on coaching sessions. Grew profitability in several territories by analyzing available data, developing both short- and long-term goals based on that data, and relationship building with external partners. Increased profitability in each territory by 10-30%, while keeping charge-off rates well below expected parameters. Coordinated funding operations for the Southern California buying team. Responsible for meeting risk and policy requirements for upwards of 2000 finance contracts monthly. Established and led best practices meetings with counterparts from other territories to communicate and codify process improvements. Reviewed funding documents for auto finance and refinance contracts. Performed underwriting and risk review for ID theft prevention on credit reports. Responded to both inbound call and email requests from external and internal partners to facilitate contract funding.

  • Project And Process Manager

    Jan 2016 - Mar 2018

  • Relationship Manager

    Aug 2010 - Jan 2016

  • Assistant Relationship Manager

    Aug 2009 - Aug 2010

  • Funding Analyst

    Aug 2004 - Aug 2009
• 

  Level 20 Woodworks

  Jan 2018 - Nov 2024

  Company Owner

  My company builds customized furniture based on individualized requirements of each customer.

• 

  Capital One

  Oct 2024 - now

  Systems Specialist