Delroy Rhaburn

Experience

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  Scotiabank

  May 2011 - Feb 2022

  Branch Manager for the Belama Branch with responsibility for daily oversight of sales, service and operations. I held this position when the Scotiabank Belize’s merger with the Belize Bank Ltd was in progress and we were temporarily operating under the name “Belize Bank Corporation Ltd”.▪️Directly Responsibility for managing the second largest Branch in thecountry consisting of 15 employees and 2 full service ATMs while also providing day to day operational support to the Corporate and Commercial Banking Center that occupies part of the branch’s second floor.◾️Increased customer satisfaction by resolving Small Business, Retail Banking and general day to day service issues.▪️Worked with Small Business and Personal Banking customers to understand needs in order to provide credit and deposit solutions, insurance protection and investment service▪️Provided day to day support and Performance coaching for the Operations Supervisors, Small Business officers and Retail Relationship and Personal Banking officers to meet the branch's weekly sales targets and daily operational requirements.▪️Supervised the Retail Banking team in the planning and execution of marketing events to promote the bank's products and services▪️Provided oversight to ensure all new products sold to customers are compliant with the bank's policies while ensuring a strong customer retention strategy is maintained and delinquency levels are monitored and managed effectively.▪️Developed subordinate staff for career development while fostering a pleasant work environment to ensure staff retention.▪️Effectively Managed staff and customers through change in the bank’s ownership and business name to ensure concerns are addressed and any changes in processes and polices are implemented seamlessly to minimize any negative impact on the customer experience and work environment Show less

  • Branch Manager

    May 2021 - Feb 2022

  • Assistant Manager, Personal Banking

    Jan 2019 - Apr 2021

  • Business Banking Manager

    Sept 2017 - Jan 2019

  • Relationship Officer

    Jul 2016 - Sept 2017

  • Personal Banking Officer

    Sept 2014 - Jul 2016

  • Senior Teller/Teller

    May 2011 - Sept 2014
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  Belize Telemedia Limited

  Feb 2022 - Jan 2024

  Sales Manager

  Sales Manager at DigiWallet Ltd, a subsidiary of Belize Telemedia Ltd (Digi). DigiWallet is Belize’s newest and most innovative mobile wallet.

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  Central Bank of Belize

  Feb 2024 - now

  Assistant Manager, Currency Management

  Responsible for the oversight and management of the bank’s currency management unit.