Experience

• 

  Royal garden hotel

  May 1992 - Feb 1994

  Room service & banquets waiter, receptionist, and placement trainee

  (398 ROOMS) (Reservations, Reception, Cashier, Concierge, Sales, Banqueting, and Room Service)

• 

  Brown's hotel

  Feb 1994 - Jun 1995

  Room servise supervisor

  Forte Exclusive-120 rooms

• 

  Hilton taba resort

  Nov 1995 - Sept 1997

  Food & beverage management trainee

  (410 rooms and 11 outlets)•The training program included exposure to all hotel departments/functions divided between Hilton Taba, Ramses and Nile. •Special projects included: Sales Analysis of Food Items for 6 months, Food Costing, Room Service & Mini Bar Management, and F&B Budget

• 

  Hilton hurghada plaza

  Sept 1997 - Sept 1998

  F&b co-ordinator

  (217 rooms and 8 outlets)Member of the opening team, assisted in the startup of the Food and Beverage operation. •Interviewing and hiring F&B team members on various levels.•Monthly scheduled operational training sessions for F&B service team.•Exceeding the customer satisfaction targets by 4% points, and quality targets by 3% points.

• 

  Hilton dahab resort

  Sept 1998 - Sept 1999

  Food & beverage supervisor

  (163 rooms, 9 outlets, and 1 function room with 45 F&B team members) Member of the opening team, took charge of the startup of the Food and Beverage operation. •Set and achieved departmental business objectives and plans.•Developing and creating menus for the Food and Beverage operation in association with Executive Chef.•Establishing departmental manning guide. Interviewed and hired F&B team members on various levels with on the job training sessions.•Exceeding the customer satisfaction targets by 6% points, and quality targets by 5% points. Show less

• 

  Hilton waterfalls resort

  Sept 1999 - Apr 2001

  Assistant food and beverage manager

  (243 rooms, 10 outlets, and 1 meeting room with 45 F&B team members)Member of the opening team of the hotel, and assisted in the startup of the Food and Beverage operation. •Set and achieved departmental business objectives and plans, which resulted in exceeding revenue targets by 5%.•Exceeding the customer satisfaction targets by 3% points, and quality targets by 5% points.

• 

  Hilton luxor

  Apr 2001 - Oct 2002

  F&b service manager / assitant f&b manager earlier

  (261 rooms, 10 outlets, and 1 ballroom with 50 F&B team members) Member of the management team and responsible for the improvement of the quality of service, set control procedures and maximize revenue potential. •Quality improvement through hands on approach, and training of service team through monthly audiovisual trainings.•Successful project management and opening of new oriental outlet.•Implementation of the new Hilton Breakfast standard.•Concluded a deal to concession an unused space and transform it into a Chinese restaurant contributing an additional 10% in revenue.•Refined control procedures and enforced spot checks, which resulted in reduction of mini bar losses by 50%.•Successful airline catering operation based on excellent hygiene, food handling controls, timely preparation and delivery of the orders. Show less

• 

  Hilton alexandria green plaza

  Oct 2002 - Feb 2006

  Food & beverage service manager

  (250 rooms, 11 outlets, and 2 meeting rooms with 60 F&B team members)Member of the opening team, responsible for the startup of the Food and Beverage operation. •Set and achieved departmental business objectives and plans, exceeding revenue plans by 10-15% points every year.•Developed and created menus for the Food and Beverage operation in association with Executive Chef.•Established Standard operating procedures, and service guidelines per outlet.•Compiled departmental manning guide. Interviewed and hired F&B team members on various levels.•Set and followed annual training plan for the department.•Effectively promoted F&B outlets through an annual marketing calendar that led to an increase of 10% in revenue.•Continuous improvement of product to cope with fierce competition in the market.•Exceeded the customer satisfaction targets by 5% points, and quality targets by 2% points. Show less

• 

  Hilton nairobi

  Feb 2006 - Feb 2008

  Food & beverage manager

  (287 rooms, 9 outlets, 9 meeting rooms & 1 ballroom with 120 F&B team members)Streamline and align the service standards, achieve budget targets, and develop second line management. •Established Standard operating procedures, and service guidelines per outlet.•Created job descriptions and job profiles for all F&B positions.•Improved communication through daily briefings, and monthly departmental meetings.•Developed team through motivation and empowerment, resulting in more initiatives from the team.•Attainment of sponsorships, which improved our products, and became commercially better.•Introduced team incentive schemes resulting in over achieving revenue targets by 10% points.•Set and achieved business departmental objectives and plans resulting in exceeding profit target by 2 percentile points. Show less

• 

  Hilton al ain

  Feb 2008 - Feb 2009

  Food & beverage manager

  (202 rooms, 11 outlets, 4 function rooms and 1 ballroom with 110 F&B team members)Lead the quality service improvement and development projects of existing food & beverage facilities and new ones. •Drive quality of service improvements through a training plan that addresses the team’s needs.•Effective and regular communication with team to ensure team is fully up to date with customer’s feedback, hotel & departmental initiatives, and results.•Upgrade and repositioning of hotel restaurants and bars through review of current performance, price competitively, and introduce new concepts to achieve the maximum revenue potential. Show less

• 

  Safir suites hotel zamalek

  Feb 2009 - Mar 2010

  Resident manager

  (164 rooms, 7 outlets, 3 function rooms with 235 team members)Receive hotel after master renovation plan from owner & consultant. Review manning & hire team members on all levels. Drive team to standardize quality of service to exceed customer’s expectations and outperform our competitors capitalizing on our new product.•Receive hotel rooms from contractor and follow up on snagging•Hire new team members to complete manning•Training plan execution to ensure improvement in standards•Standardization and control through setting of par stocks levels and stocks •Improvement of service standards through reviewing existing standards and follow up.•Ensure customer satisfaction through introduction of daily courtesy call system by Guest Relations•Instill discipline and punctuality among the team Show less

• 

  Hilton cairo zamalek residences

  Apr 2010 - Feb 2015

  Director of operations / resident manager

  Resident Manager / Director of Operations since conversion on 20th April 2011(164 rooms, 7 outlets, 3 function rooms with 215 team members)Hilton took over the management of the hotel, thus involved in re-branding / conversion activities and preparing the team for post branding period. •Won World Travel Award "Egypt's Leading Hotel-2013", MENA Award “Best 4 star Corporate Hotel – 2013”,Tripadvisor “2013 Certificate of Excellence Winner–among top performing 10% of all businesses worldwide”, World Travel Award “Africa’s new leading hotel – 2012” •Achieved our Balanced score card for 2011, and excellent results in 2012 considering instability in the country•Influenced decision of partnering with internationally known operators (3rd parties) currently operating two successful outlets; Makino–Japanese Restaurant / Brioche Doree •Launch and integration of company tools and initiatives; SALT / QA / Blue Energy/Other•Follow up and accomplish the Hilton Brand opening pathway•Training plan and coaching team to embrace change and apply Hilton Standards•Back planning for installation of ONQ PM system •F&B Outlets Activity Plan•Review manning and team caliber according to Hilton requirements and profile Show less

• 

  Hilton cairo world trade center residences

  Mar 2015 - Aug 2017

  Director of operations
• 

  Hilton cairo zamalek residences

  Aug 2017 - now

  • General Manager

    Sept 2021 - now

  • Hotel Manager

    Aug 2017 - Sept 2021