Experience

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  K k gada & co.

  Aug 2010 - Aug 2013

  Articled assistant
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  Deloitte touche tohmatsu india llp

  Aug 2013 - May 2016

  • Spearheaded projects to investigate accounting inconsistencies, employee-vendor collusion, bribery and corruption cases; Acted as a liaison among the clients, Deloitte India and UK teams to ensure high-quality results are delivered as per committed timelines• Adopted a human-centric approach during research, design and execution of dispute settlement projects to empathize with the clients, understand their core needs and increase overall satisfaction • Helped clients design and implement best risk management practices; providing regular status reports to key stakeholders on progress against established goals• Co-ordinated and facilitated interaction between remote teams across different locations in India to probe investigation cases; effective execution ensured that every team members was aware of and could deliver on client needs• Acted as a liaison among internal departments to resolve issues that may arise with clients

  • Deputy Manager, Risk Consulting

    Apr 2015 - May 2016

  • Assistant Manager, Risk Consulting

    Aug 2013 - Mar 2015
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  Ey

  May 2016 - Dec 2016

  Senior consultant, risk consulting

  • Coached new team members to use software and creative techniques of investigation and risk management; created a positive, solutions-based, and results-driven collaborative culture• Worked closely with Managers to develop client proposals• Prepared final reports and demonstrated ideas to Senior Decision-makers and employees of clients

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  Kpmg india

  Dec 2016 - Jun 2018

  Assistant manager, risk consulting

  • Spearheaded projects to investigate corporate frauds, bribery & corruption and managed business disputes for clients across different industries (banking, manufacturing, real estate, etc.)• As a Client Champion, collected and incorporated continuous feedback loops through every stage of the project lifecycle to meet the ever-evolving client needs, identify upselling and cross-selling opportunities and build exceptional relationships• Acted as a liaison among different work streams within KPMG (Core Investigation, Forensic Technology, Data Analytics and Business Intelligence) Show less

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  Uoft hatchery

  May 2019 - Sept 2019

  Mba connector, nest advisory board (incubator)

  • Coached 6 start-up teams to design business models and product strategies in different sectors such as Healthcare, Environmental Sustainability, Clean Energy and Tech• Leveraged design thinking approach to study user journeys & pain-points; produced compelling insights that helped validate desirability of products/ solutions and iterate based on customer feedback

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  Telus

  Jan 2020 - Apr 2020

  Service design mba consultant

  • Partnered with Service Design team at TELUS to assess innovation readiness and find opportunities for mobile and home solution offerings to work better together• Applied a human-centric lens to understand the needs of new & existing customers to identify new product opportunities that will increase product intensity, customer loyalty and drive innovation across products & business functions to deliver a great customer experience• Presented ideas at the TELUS Spotlight event to 150 product team members and these ideas are currently in the innovation pipeline Show less

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  Questrade financial group

  Jul 2020 - Nov 2021

  • Leveraged human-centered thinking and service design principles to design experiences for new products and improve existing processes to enhance customer and employee experience

  • Team Lead, Customer Experience Team (Service Design)

    Aug 2021 - Nov 2021

  • Senior Customer Experience Analyst (Service Design)

    Jul 2020 - Aug 2021
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  Intuit

  Nov 2021 - Jan 2024

  Service design manager
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  Salesforce

  Jan 2024 - Nov 2024

  Senior manager, service design, employee experience

  I identify and resolve obstacles that hinder employee performance, productivity, and growth.

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  City of vancouver

  Jan 2025 - now

  Service designer, digital services delivery