Experience

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  Wittel comunicações

  Jan 2004 - Jan 2010

  Team management, area cost control, support to field technicians, monitoring installations inmanagement of small and medium-sized projects. Installation, and support level 1 and 2 of Aspect and Altitude platforms to end customers

  • Technical Support Coordinator

    Jan 2007 - Jan 2010

  • Technical Support Engineer

    Jan 2004 - Jan 2007
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  Wittel comunicações

  Feb 2010 - Sept 2010

  Product coordinator

  Responsible to compose and present the technical proposals related to Aspect and Altitude platforms, configuration, topology drawing, product, services scope, costs, and support the technical team

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  Sixbell

  Sept 2010 - Jul 2011

  Solutions architect

  Solutions ArchitectDiscovery, complete solution design for end customers, product costs, solution validation and interface with Interactive Intelligence.

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  A5 solutions

  Jul 2011 - Jun 2018

  A5 Solutions is a market leader in management and call center solutions based on artificial intelligence and cloud technology.At A5 Solutions, I performed both roles, Sales Engineer and Solutions Manager of the PreSales Team.As a Sales Engineer, I was responsible to understand customer pains and goals and propose the right Solution based on A5 Solution Portfolio ( Omnichannel and Unified Communications solutions partners, such as Genesys, NICE, Avaya and Verint)During this journey, my main activities were to detail the entire technical solution to the end customer, including solution topologies, presentations, and demonstrations, ensuring a total fit with customer pains and goals.Also responsible to be the PreSales leader at A5 Solutions, managing the resources, working as an Advisor to the team and to the account managers. Show less

  • Solutions Manager

    Sept 2014 - Jun 2018

  • Pre Sales

    Jul 2011 - May 2018
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  Trax retail

  Jul 2018 - Mar 2021

  Sales engineer latam

  Trax provides the most powerful, accurate, and consistent way for CPG manufacturers/retailers to collect, measure and analyze what is happening on the physical shelf.At Trax I performed the Sales Engineer role for Latam territory, where during the PreSales phase I was responsible for the business Discovery, understanding all the key performance indicators from customers, SOW creation and validation, Solution Validation, Standard and Custom Demos, POC/Pilot Support.

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  Verbio

  Mar 2021 - Apr 2022

  Sales engineer north america, latam and uk squad leader

  Verbio Technologies has been on the cutting-edge of voice technologies to simplify human-machine communication.At Verbio I performed the PreSales Role, focused on Text to speech and Speech to Text Solution for Call Automation projects, responsible to understand customer needs, business discovery, Supporting Sales Representatives in North America, UK and LATAM to ensure that the solutions being offered by Verbio meet customer requirements.Among the main daily tasks, making presentations, solution discovery, conducting product demonstrations, designing architecture diagrams, scope definitions for projects, and professional services estimations.Delivery Squad Leader US/UK Market:Responsible for Call Automation Solutions in US and UK Markets, managing the entire squad, ensuring total alignment and commitment from the team towards their own defined, coordinating, and considering the end-to-end capacity to deliver impact with a consistent glide path. Show less

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  Zendesk

  Apr 2022 - Nov 2022

  Senior solutions consultant

  Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.At Zendesk I was part of the Global Partner Solutions Consultant team, supporting all Zendesk Partners in Brazil territory in all PreSales activities.Working as a customer experience advisor for partners and end customers.Performing business Discovery, CX Assessment, Solution validation, Standard and custom Demonstrations, Competitive analysis for Zendesk Suite, Sunshine Conversations and SELL platforms.Engaging and Supporting the Brazil partners on opportunities on all pre Sales activities. Also responsible for Solutions Consultant partner training enablement, including live Webinars sessions and demo environment preparation for new and existing partners. Show less

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  Invenit

  Feb 2023 - Aug 2024

  Solutions manager

  InvenIT/Nibi was born as a customer experience solution arm of A Systems, an IT company with more than 22 years in the market, specialized in providing technology solutions and today focused in Genesys Cloud Solution. At Invenit/Nibi I was the Head of Solutions, responsible for managing the Solutions Consultant team and Performing Presales tasks, such as:Define Quarter Solutions Consultant team targets.Manage the Solutions Consultant team daily tasks.Technical support for Solutions Consultant team.Work side by side with the sales executive, to understand the needs of prospects or customers, map pain points and objectives, understand how the solutions offered by our partners Genesys and Freshworks can help to solve these needs.Create technical proposals.Presentations and demonstrations of the tools offered demonstrating the business value.TCO, ROI and saving calculations for the opportunity.Technical discussions with customer (topology, integration and security)Assemble the best solution to meet customer needs, including pricing of products and services offered.Lead the process of technical responses in highly complex RFIs, RFQs, RFPs processes.Assist in the progression of phases during the sale until delivery to the moment of projects.Prepare and present POCs.Coordinate and implement Workshops for external customers (clients and prospects) Show less

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  Yalo

  Aug 2024 - now

  Solutions consultant

  Yalo is an intelligent sales platform that helps companies improve customer relationships and increase omnichannel sales. At Yalo I am a solutions consultant responsible for direct customer support for the B2B market in Brazil and B2C in Central America.Main responsibilities:-Engage with the sales team as part of the pre-sale and post-sale cycle stages.-Determine the technical and business requirements to meet the client's objectives.-Respond to customer requests for information or requests for proposals, providing technicaldetails of the proposed solutions.-Provide detailed specifications for the proposed solutions, including the time and scopeinvolved.-Validate customer technical requirements for system integrations.-Work alongside project management teams to successfully monitor progress andimplementation of initiatives.-Detect in advance possible risk aspects that could negatively affect the solution to bedeveloped Show less