Experience

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  The shilla hotels & resorts

  Aug 2018 - Oct 2018

  Front office intern

  Named after the ancient Shilla Dynasty (57 BC-935 AD), a golden age of prosperity, art and culture, the Shilla maintains elegance and a tradition of winning guests’ hearts with the aim of becoming ‘the best hospitality company’. By joining LHW, it is on par with the most luxurious hotels in the world. Meanwhile, it has added modernistic design elements on top of the roof called tradition, thus going through changes to make itself a premium life style space that upgrades the quality of life. With its know-how as a service company in the background, it started a duty-free shop business, and has built its image as the best global distribution company. Also, it is expanding its business into commissioned management of fitness facilities with five-star hotels in Korea and abroad as well as into the restaurant business. THE SHILLA promises to be a globally prestigious hospitality company that offers the best value for money by making creative innovations and continuously taking on challenges.Key Highlights:• Using OPERA Property Management System to assist guests with check-ins and check-outs.• Working to increase overall guest satisfaction by solving guest concerns and complaints.• Increasing return visits of VIP guests by analyzing their personal needs.• Communicating with the vendors to locate a reliable supplier for guest amenities.• Attaining hotel property managerial strategies used by Samsung. 더보기 취소

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  Mandarin oriental hotel group

  Aug 2019 - Mar 2020

  Group sales intern

  Mandarin Oriental Hotel Group is the award-winning owner and operator of some of theworld’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into aglobal brand, the Group now operates 31 hotels and eight residences in 21 countries andterritories, with each property reflecting the Group’s oriental heritage and unique sense of place.Mandarin Oriental’s vision is to be recognized as the best luxury hotel group in the world. to achieve this the Group invests in its exceptional people and its facilities to maximize profitability and long- term value for all its stakeholders. industry and customer groups regularly recognize Mandarin Oriental for its outstanding, award-winning service, its exceptional design and architecture, its innovative dining, holistic spas and wellness facilities, and its quality management.Key Highlights:• Assisting the Regional Director with database management using SalesForce and CVent• Supporting the Regional Director with travel and calendar appointments• Assisting to create new accounts/contacts and update client information using SalesForce• Maintaining an updated list of Sales Events using Microsoft Excel• Assisting to organize Hotel Bookings Report• Organizing Sales Pipeline Report• Assisting with Sales PowerPoint presentations 더보기 취소

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  Lotte department store

  Aug 2023 - Sept 2023

  Sales management intern

  Lotte Department Store is Korea's No. 1 shopping center, and operates department stores, Young Plazas, and outlets in major cities nationwide. Since the opening of the main branch in 1979, it has spearheaded the growth of the Korean distribution industry by providing a pleasant shopping environment, high-quality products and services, and an advanced distribution system.In every area, from size to sales to services, Lotte has become a distribution corporation that has represented Korea's burgeoning growth over the past three decades. With a customer-centeric mindset at the core of its management philosophy, Lotte Department Store always strives to provide the greatest services and, thus, has equipped a host of cultural and convenience facilities at each branch to transform them into complex, trendsetting living spaces.Key Highlights:• Performing daily sales revenue analysis using internal sales software• Generating strategic point-of-purchase advertising to increase sales• Analyzing business districts to choose stores that fit the market needs• Assisting to send LMS advertising to potential customers• Assisting the Sales Manager to open pop-up stores 더보기 취소

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  Hyundai department store duty free

  Dec 2023 - Jan 2024

  Management intern

  Hyundai Department Store Duty Free is a global, duty-free leading brand in terms of customer happiness, employee satisfaction and future innovations.With the vision of becoming the “NEW GLOBAL Travel Retail LEADER”, Hyundai Department Store Duty Free is actively branching out both domestically and globally, to boost Korea’s distribution and tourism industry.As befits the slogan “the best travel destination”, Hyundai Department Store Duty Free presents a variety of special shopping experiences and services to every customer, to ensure it is not just a shopping spot but a real “travel destination”.Key Highlights:• Generated duty-free market leader analysis report using DFNI and Moodie Davitt Report.• Assisted the Business Planning Manager to keep an updated list of customs act.• Analyzed free independent guests’ travel patterns to increase sales volume. 더보기 취소