Experience

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  Randstad

  Jun 2014 - Jun 2017

  Assistente relacionamento cliente at edp group

  - Front, middle and back-office assistant at EDP Comercial; - Resolution of complaints and requests for information; - Customer service; - Treatment of all processes related to energy contracts.

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  Emprecede-cedência de pessoal, lda.

  Jun 2017 - Sept 2018

  Exchange online support engineer

  My main role is act as Support Engineer in Break and Fix issues, Installation, setup of Exchange Online features.As Support Engineer my role is to provide technical support to IT administrators troubleshooting their issues, managing, and resolving customer issues in Exchange Online, Active Directory Federation Services, Active Directory Synchronization (DirSync / ADConnect), Hybrid Configuration, PowerShell, DNS Management (MX, TXT, CNAME records), Autodiscover configuration, Mailbox Migrations (Staged, Cutover and Hybrid), Outlook Configuration, Active Directory, Exchange Server, Domain configuration, Outlook 2010/2013/2016 and Outlook 2011/2016 for Mac Show less

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  Axians

  Sept 2018 - Dec 2019

  Support engineer at microsoft
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  Microsoft

  Jan 2020 - now

  • Senior Partner Technical Advisor

    May 2024 - now

  • Support Escalation Engineer

    Sept 2020 - Apr 2024

  • Support Engineer

    Jan 2020 - Sept 2020