Experience

• 

  National water resource institute

  Jan 2009 - Nov 2009

  Junior administrator

  1. Network Administrator2. System Administrator

• 

  Systemspecs

  May 2014 - now

  • Provided IT support services, troubleshooting and system operation.• Quickly solved 20+ customer issues daily with 95% success.• Maintained hardware performance, network connectivity, and antivirus software management for employees.• Onboarding classes for company resources for new employees in the organization• Monitored the Installation and deployment of CCTV network monitoring devices as part of ISO 27001 security controls to secure the office environment.• Daily reporting of technical challenges on Spiceworks cloud based ticketing system and assigning tickets for quick resolutions.• User Management and provisioning such as (Add, edit, remove user accounts, reset passwords, and setup 2FA for users) using the cloud based Microsoft 365 Admin Center.• Installation and configuration of Teramind for staff (A remote employee monitoring software to track time and engagement with the ability to monitor work from home employees to boost productivity) Show less

  • Assistant Manager - Technology Support Engineer

    May 2015 - now

  • IT Support Officer

    May 2014 - now