Tanko Alhamdu

Tanko alhamdu

bookmark on deepenrich
Followers of Tanko Alhamdu311 followers
  • Timeline

  • About me

    Assistant Manager, Technology Support Engineer

  • Education

    • Middlesex university

      2012 - 2013
      Post graduate degree business information technology
    • Middlesex university

      2011 - 2012
      Bachelor's degree information technology and business information systems
  • Experience

    • National water resource institute

      Jan 2009 - Nov 2009
      Junior administrator

      1. Network Administrator2. System Administrator

    • Systemspecs

      May 2014 - now

      • Provided IT support services, troubleshooting and system operation.• Quickly solved 20+ customer issues daily with 95% success.• Maintained hardware performance, network connectivity, and antivirus software management for employees.• Onboarding classes for company resources for new employees in the organization• Monitored the Installation and deployment of CCTV network monitoring devices as part of ISO 27001 security controls to secure the office environment.• Daily reporting of technical challenges on Spiceworks cloud based ticketing system and assigning tickets for quick resolutions.• User Management and provisioning such as (Add, edit, remove user accounts, reset passwords, and setup 2FA for users) using the cloud based Microsoft 365 Admin Center.• Installation and configuration of Teramind for staff (A remote employee monitoring software to track time and engagement with the ability to monitor work from home employees to boost productivity) Show less

      • Assistant Manager - Technology Support Engineer

        May 2015 - now
      • IT Support Officer

        May 2014 - now
  • Licenses & Certifications

    • Computing fundamentals

      Certiport - a pearson vue business
      Nov 2019
      View certificate certificate
    • Living online

      Certiport - a pearson vue business
      Nov 2019
      View certificate certificate
    • Mta: networking fundamentals - certified 2021

      Microsoft
      Mar 2021
      View certificate certificate
    • Key applications

      Certiport - a pearson vue business
      Nov 2019
      View certificate certificate
    • Certified secure computer user (c/scu)

      Ec-council
      Feb 2020
      View certificate certificate
    • Microsoft certified: azure ai fundamentals

      Microsoft
      Mar 2023
    • Ic3 digital literacy certification

      Certiport - a pearson vue business
      Nov 2019
      View certificate certificate
    • Mta: windows operating system fundamentals - certified 2021

      Microsoft
      Mar 2021
      View certificate certificate
    • Mta: windows server administration fundamentals - certified 2021

      Microsoft
      Mar 2021
      View certificate certificate
    • Mta: security fundamentals - certified 2021

      Microsoft
      Feb 2021
      View certificate certificate