Experience

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  Hallmark cards

  Dec 1988 - Jun 2018

  Responsible for architecture, life cycle and budget of all EUC platforms including strategy, management, process and budget owner of End User Computing hardware, software, deployment and patching for North America utilizing ITIL best practicesAccomplishments:• Engaged in results driven governance of outsourced third-party EUC support organization with 10+ team members including local, onshore and offshore resources• Managed technology roadmap for EUC including research, communication, implementation and oversight• Leader of the cross functional Creative Technology team responsible for Product Creation division End-user computing technology strategy • Managed the design of End-user Computing ITIL process implementation for the successful rollout of ServiceNow ITSM and ITAM• Led successful Windows platform upgrade across all North American desktops from Windows 7 & 8 to Windows 10 giving corporate users access to latest Windows applications and 64-bit hardware• Implemented rollout of Microsoft 0365 and Adobe Creative Cloud allowing change to subscription-based licensing to provide all corporate end users access to the latest Microsoft and Adobe cloud-based applications and technologies as soon as they were released• Researched, architected and delivered Jamf Pro MDM solution allowing modern Mobile Device Management of the macOS platform used by Creative Division product creation • Implemented iPad rollout to all North American Hallmark retail store owners including imaging, software installation, and device management, providing store owners access to the latest Hallmark Retail product and sales training tools in an easy to use tablet format• Developed the Hallmark Digital Access Management system used to store millions of Hallmark digital assets written in C++ including implemention of cutting edge image compression technology, dramatically reducing the product creation lifecycle Show less

  • Senior Information Technology Specialist

    Oct 2015 - Jun 2018

  • IT Principle II

    Oct 2010 - Oct 2015

  • IT Principal Technology Analyst II

    Aug 2001 - Oct 2010

  • Senior Information Technology Analyst

    May 1995 - Aug 2001

  • Information Technology Analyst III

    Mar 1992 - May 1995

  • Information Technology Analyst II

    Feb 1990 - Mar 1992

  • Information Technology Analyst I

    Dec 1988 - Feb 1990
• 

  Cerner corporation

  May 2018 - Jun 2021

  Technology architect

  Global strategy, management and process owner of hardware, software, deployment and patching for Macintosh and corporate print fleet. Responsible for global architecture, and life cycle of the 3900 Apple Macintosh laptop fleet, 450 Ricoh printer fleet and MDM server environment.Accomplishments:• Created and executed global strategy, management, deployment and lifecycle for macOS platform, resulting in a 50% increase in macOS platform users (2600 to 3900) and an 80% increase in the number of Macs running the latest version of macOS, allowing Mac users to utilize the latest macOS features, security and hardware within days of release• Established, monitored and reviewed Service Level Agreements with key domain vendors, including Apple and Ricoh• Modernized, communicated, and maintained technology roadmaps and domain level portfolio documentation and diagrams for use by Subject Matter Experts, Management and Stakeholders• Led project to develop Service Catalog of End-user Computing services for Windows, Mac, O365, VDI, and Print for use by the corporate Mergers & Acquisitions team• Researched, selected, architected and managed the implementation project for Remote Provisioning Strategy on a rapid timeline allowing Mac laptops to be shipped directly to remote users for provisioning during the pandemic, facilitating uninterrupted onboarding and upgrading of laptops• Collaborated with O365 Architects to implement Microsoft Teams on all End-user Computing devices, resulting in a seamless corporate transition to work from home in March 2020• Managed the planning, testing and deployment of Jamf Pro Cloud Distribution Point on AWS S3 and CloudFront, allowing Mobile Device Management of 3900 Mac laptops• Led project to re-architect the global print environment, simplifying printer management by reducing the infrastructure from two solutions to one, resulting in a 50% decrease in print infrastructure support costs Show less

• 

  Kansas city life

  Aug 2021 - now

  Senior business architect/project manager