
Timeline
About me
Customer Advocacy Professional Specialist II
Education

San diego state university-california state university
2015 - 2017Master of arts (m.a.) sociologyActivities and Societies: • General Union of SDSU • Sociology Graduate Student Committee
Experience

San diego state university-california state university
Sept 2013 - May 2017• Assisted professors with Multicultural Education, Introductory Sociology • Graded student assignments • Monitored students’ accumulation of points • Taught Introductory Sociology to undergraduate students• Created weekly lectures and student assignments• Graded student assignments • Circulation Desk • Stack Maintenance • Ran experimental research sessions associated with bicultural identity• Coded data from experimental sessions• Conducted literature reviews and summarized research findings on implicit bias• Co-authored the research poster, “How Easily Do Biculturals Switch from One Culture to the other?” • Secured grants for the middle school mentoring program, Project SWAG (Students with Academic Goals)• Researched granting sources and wrote grants• Conducted literature reviews to collect research materials needed to write grants
Instructional Assistant
Sept 2013 - May 2017Graduate Teaching Assistant
Aug 2015 - May 2016Student Library Assistant
Oct 2010 - May 2016Research Assistant
Aug 2013 - Dec 2014Grants Administrator
Sept 2013 - Aug 2014

Dexcom
Jun 2016 - Aug 2016Qa complaint specialist• Assisted with Medical Device Reporting• Documented and maintained records of all complaint investigations in accordance with domestic and worldwide international regulations• Performed routine complaint system data entry, documentation, and administrative tasks

Dexcom
Nov 2017 - now Writes and submits medical device reports in a high-volume environment with a focus on seriousadverse events, miscellaneous complaints, and periodic summary reports Serves as the vigilance writing team technical lead and subject matter expert on internationalreportability Assists with commercial readiness for new product launches, NCA responses, generalist qualityauditing, and manual data investigations Contributes to the maintenance and monitoring of high-complexity quality system records inaccordance with domestic and worldwide international regulations Regularly reviews, updates, and develops quality documents and work procedures related tovigilance reporting to ensure accuracy and completeness Show less
Customer Advocacy Professional Specialist II
Jun 2021 - nowComplaint Generalist III
May 2020 - Jun 2021Complaint Generalist II
Dec 2018 - May 2020Complaint Generalist I
Nov 2017 - Dec 2018
Licenses & Certifications

Six sigma yellow belt
DexcomJan 2019
Honors & Awards
- Awarded to Charlene EivazSpotlight Award Dexcom Aug 2022
- Awarded to Charlene EivazPaul Alex Youhanian Scholarship Paul Youhanian Endowment Fund 2012
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