Experience

• 

  Planet m retail ltd

  Mar 2008 - Sept 2011

  Sr.executive (operator services ) north india

  Airtime Business, Blackberry & Postpaid activations & 3G Data Card in 5 circles of North (Delhi/NCR, Jaipur, Punjab & U.P (E & W)On-the-job accomplishments:-• Vendor management – o Margin settlemento Schemes & Incentive managemento Branding – in store/out store, paid & un-paid• Product Placement, Schemes (consumers & store team) & Drive Sales of all the products of the operators to generate revenue for the company both in terms of volume & value• Initiating various BTL/Canopy activities in or around stores to increase footfall & sales• Brand Management – Building Brand focus in conjunction with operational requirement. Ensuring maximum brand visibility & capture optimum market share• Inventory management – Maintaining minimum number of day’s inventory so as to ensure minimum blockage of Funds• Visual merchandize – ensure proper display & placement of stock in the stores• Training & manpower Management – Mentoring & monitoring the performance of the team members to ensure efficiency in the process of operations & meeting individual targets. Hands on training to the sales personnel on processes to enhance their operational efficiency. Also managing placement & performance promoters of various brands• Reward & Recognition Program for stores• Preparation of process Note/SOP for easing implementation at the stores Show less

• 

  Idea cellular ltd

  Sept 2011 - now

  Special Project past 5 months, based on DSA model targeting HNI Customer base of competition with a team of tele-callers (VRM’s) & Field Managers (CRM’s). Customers being targeted are high end users but belonging to heterogeneous profiles.accomplishments:-Team appointmentDesigning the processes – Script, Training the team, MIS/Data managementCoordination with various departments of the Organization for smooth functioning (Marketing, Service Delivery, Activation & Networks)Managing the lifecycle of the active customerEnsure smooth activation and uninterrupted services to the customersManage & subsequently increase productivity of every team memberChannel Management – Modern Trade & Prepaid Distributors Account manager for Telecom retail Chains -Spice retail ltd., Planet M Retail Ltd & Croma Retail (Infiniti Retail Limited-A Tata Enterprise) directly responsible for Sales of Prepaid, Postpaid & Data Cards at their outlets in Delhi & NCRAccomplishments:-•Channel Management – Spice Retail Ltd. , Planet M Retail Ltd & Croma Retail•Manpower appointment, training & Placement at potential Outlets of the chain for best productivity achievement•Maintaining quality standards of the Chains & individual team members as per company norms & requirements•Launching Schemes & Incentive programs for promoters as well as chain •Brand visibility in the market•Customer Acquisition - Drive sales through MT/ATC Channels in order to achieve Prepaid & Postpaid Gross Adds as rolled out monthly in FY•Postpaid Acquisition Mix - Drive Data Combo % and >=249 Plans Contribution in Postpaid Acquisitions•Customer Acquisition (via MNP) - Ensure Targeted % of Total Prepaid Acquisitions & Total Postpaid Acquisitions through MNP Route•Quality of Prepaid & Postpaid Acquisitions•Productivity - To monitor MOM •Policies & Processes - Ensure statutory compliance - Achievement of % Compliance & %Barring•Channel Expansion – Show less

  • Assistant Sales Manager

    Sept 2011 - now

  • Assistant Manager

    Sept 2011 - now