Experience

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  Bt technologies ltd

  Aug 2012 - Jan 2015

  Systems engineer & unit head, it service desk unit

  • Installing and working with Intuit QuickBooks Enterprise Solution 12.0 and OXUS HR software application • Computer hardware repairs and software installations• Configuring and managing of network servers• Designing and managing of Active Directory (AD) on the servers.• Testing, splicing and error correction of fiber optic cables • Maintenance and repair and usage of OTDRs.• Provide first and second line technical support for staff• Single-point-of-contact (SPOC) for phone calls and emails regarding IT issues • Managing incidents, SIP and CIS.• Maintaining asset database and track changes• Developing operational processes and procedures for IT Service desk Unit Show less

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  The fountain of life church

  Feb 2015 - now

  Team lead, systems and network

  • Installing and working with Intuit Quickbooks Enterprise Solution • Computer hardware repairs and software installations• Configuring and managing of network servers• Designing and managing of Active Directory (AD)• Provide first and second line technical support for staff• Single point of contact (SPOC) for phone calls and emails regarding IT issues • Managing incidents, requests, and Problems• Implementing Service Improvement Plan (SIP) and Continual Service Improvement (CSI) for the Unit.• Maintaining asset database and track changes• Developing operational processes and procedures• Installing, configuring and maintaining network equipment• File sharing and domain security protocol administration• Installing and maintaining corporate email system• Ensuring availability of network resources at all times• Attending to clients on company’s services Show less