Deep Enrich
Patrick ogunsakin
2000 followersTimeline
About me
Customer Experience Management|Service Assurance| Stakeholder Management| People Management| Performance Management|Relationship Management at IHS Towers
Education
Yaba college of technology
-Hnd electrical electronics engineeringYaba college of technology yaba lagos
-Hnd electrical electronics engineering.webp)
National open university of nigeria (noun)
-Pgd business administration
Rome business school
2024 - 2025Executive mba business administration, management and operations
Experience
Intercellular nigeria plc
Jan 2004 - Jul 2005Noc engineerStarcomms plc
Sept 2005 - Dec 2013NOC Supervisor
Nov 2009 - Dec 2013Call Centre Supervisor
Apr 2007 - Oct 2009Customer Care Representative
Sept 2005 - Mar 2007
Huawei technologies co.nig. ltd.2nd building. oriental hotel, lekki road,
Feb 2014 - Jul 2014Data analystLm ericsson nigeria
Jul 2014 - Sept 2015Collocation performance manager
Ihs towers
Oct 2015 - nowPrincipal Specialist, Customer Experience
Jan 2023 - nowSenior Specialist Customer Experience(Airtel)
Apr 2019 - Sept 2023Customer Experience Manager (MTN)
Oct 2015 - Mar 2019
Licenses & Certifications
Itil professional
Itil foundationMs project course
Advance microsoft excelProject management
Certificate in primavera p6, ms project & project management professional.- View certificate
Customer service: problem solving and troubleshooting
LinkedinAug 2020
- View certificate
Building resilience
LinkedinOct 2020 - View certificate
.webp)
Cxpa professional member
Customer experience professionals association (cxpa)Jul 2023
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