Experience

• 

  Scottish business crime centre

  Jul 2006 - May 2008

  Admin assistant

  General administrative duties including: financial administration, minute taking, events organisation, website content management, database content management, production of quarterly newsletter.

• 

  Scottish police services authority

  May 2008 - Jun 2012

  Crime intelligence analyst

  Criminal Intelligence AnalystScottish Police Service Authority, July 2010 – June 2012Central Scotland Police, May 2008 – July 2010Both roles involved researching and analysing a wide variety of data and intelligence relating to crime, to develop ideas and draw inferences based on the available information. This included analysing high volume crime, as well as major and specialist operations. Duties included:Analysing complex information, to provide clear and appropriate direction, making recommendations to Senior Investigation Officer and Area Commander regarding how to resolve current concerns. Various police databases are interrogated to ensure that all available data is analysed. Skilled in the use of these databases, as well as Microsoft packages and other computer systems. To deliver presentations to senior managers, partners, other departments and new staff where appropriate, demonstrating logical thinking and detailed analysis. Information was presented in various formats including reports, i2 Analyst notebook Charts and PowerPoint. Preparing statistical reports and submitting performance reports, as well as maintaining various databases and analytical products. Strategic analysis when required, liaising with all relevant departments and partners to ensure all relevant information is included. Research and analysis of large volumes of telecommunications data, providing direction to the investigation team. The training new staff where appropriate on analysis, computer systems and analytical procedures. Show less

• 

  Aberdeenshire council

  Jan 2013 - Mar 2015

  I support the development, co-ordination and implementation of the Improving the Customer Experience (iCE) programme and its associated continuous improvement projects.I co-ordinate actions, progress and manage individual projects through to implementation both directly and as part of a team working with all services within the Council.I provide regular project reporting as required to the Project Manager (Improving the Customer Experience), Project Team, Customer Services steering group and Business Transformation Programme Board.Main TasksLead specific customer facing projects which are part of the iCE programme, (including single view of customer approaches).Use project management skills including task estimation, dependency analysis and risk assessment to construct and maintain appropriate project plans and documentation.Assist with the determination of priority areas to further develop the iCE work plan in consultation with the Customer Services steering group and Business Transformation Programme Board.Report regularly to the Project Manager (Improving the Customer Experience), the Project team, Customer Services steering group and Business Transformation Programme Board and appropriate Council committees, as required.Conduct information gathering interviews and analysis, prepare papers, gather measurements, undertake statistical analysis, deliver presentations and prepare and facilitate improvement workshops assisting in the progression of related action plans and outputs.Provide management and monitoring information in relation to the iCE project, develop and recommend strategies and plans for dealing with any new or emerging approaches to customer communications, service provision approaches and technologies.Develop and analyse customer satisfaction surveys.Identify, quantify and calculate project related benefits utilising the corporate approach to benefits realisation. Show less

  • Project Coordinator (Improving the Customer Experience)

    Jun 2013 - Mar 2015

  • Partnership Analyst

    Jan 2013 - Jun 2013
• 

  Aberdeen city council

  Mar 2015 - Jan 2018

  Transformation and improvement advisor

  To manage the Council’s ability to improve by supporting the development and delivery of a strategies relating to corporate transformation, innovation and improvement. Developing tools and techniques which support innovation, transformational change and improvement, whilst applying and supporting others to apply these techniques.

• 

  Aberdeen city health and social care partnership

  Jan 2018 - now

  • Primary Care Development Manager

    Jan 2022 - now

  • Programme Manager (Capital and Services)

    Jan 2018 - Jan 2022