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Laura Reavey

Laura reavey

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location of Laura ReaveyUnited Kingdom
Phone number of Laura ReaveyView Mobile No.
Followers of Laura Reavey710 followers

  • Timeline

  • About me

    Customer Journey Manager - Wealth and Insurance | MCBI - Chartered Banker

  • Education

    • Tonbridge grammar school

      2009 - 2016
      International baccelaureate diploma 40

    • University of birmingham

      2016 - 2020
      Bachelor of arts - ba modern languages (french and spanish) with business management first class honours

      Including a Year Abroad with 6 months at the Franco-British Chamber of Commerce in Paris and 5 months studying in Huelva, Spain

    • The chartered banker institute

      2021 - 2023
      Chartered banker

      Professionalism and Ethics - Pass.Personal and Private Banking - Pass with Distinction. Awarded the 2022 Subject Prize by the Institute for the highest mark achieved globally in this module in 2022.Bank Risk Management - Pass.Bank Operations, Strategy and Technology - Pass with Distinction.

  • Experience

    • Easi recruitment

      Jul 2015 - Sept 2016
      Temp worker

    • Mytutor.co.uk

      Sept 2016 - Nov 2020
      Freelance online tutor

    • Deloitte

      Apr 2018 - Apr 2018
      Spring intern

      Took part in the Spring into Deloitte programme for Women in Leadership which I thoroughly enjoyed.

    • Franco-british chamber of commerce & industry (fbcci)

      Jul 2018 - Jan 2019
      Project coordinator - paris

      Undertaking a variety of tasks as Publication & Events Project Co-coordinator in a bilingual environment. - Producing a fortnightly newsletter for members of the Franco-British Community -Organising and publishing a trade directory of over 200 members -Social media posts to over 10,000 followers-Leading and helping in the organisation and management of events, ranging from small SME breakfasts, to events at the British Embassy in Paris-Other specific tasks including filling in a GDPR compliance document in French and producing preparation documents for press interviews Show less

    • Hsbc

      Jun 2019 - Aug 2019
      Rbwm intern

    • Hsbc

      Sept 2020 - now

      Working in the Transactional Wealth and Insurance team I worked in the Financial Inclusion and Vulnerability Team within Customer Experience. Completed placements as:- Customer service advisor-Customer journey transformation manager (M&S bank) -Customer care team manager (first direct) -Incentive governance and risk managerI was also the Internship development stream lead for the 2021 summer internship.

      • Customer Journey Manager

        Oct 2023 - now

      • Assistant Customer Experience Manager

        Jun 2022 - Oct 2023

      • Wealth and Personal Banking Graduate

        Sept 2020 - Jun 2022

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Laura Reavey
      Personal Skills Award (Advanced) University of Birmingham Jun 2020 An award I've been completing over my 4 years at the University of Birmingham which has helped me to develop and better recognise the skills I have gained from various work-related activities and informative sessions. In my final year I completed a practice interview in order to showcase my professional skills and complete the advanced level of this award.
    • Awarded to Laura Reavey
      Duke Of Edinburgh Gold Award - Aug 2016
    • Awarded to Laura Reavey
      Personal Skills Award University of Birmingham

  • Volunteer Experience

    • Volunteer

      Issued by Imago Community on Sept 2012
      Imago CommunityAssociated with Laura Reavey

    • Volunteer

      Issued by West Kent College on May 2015
      West Kent CollegeAssociated with Laura Reavey