Experience

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  U.s. army

  Sept 2005 - May 2007

  Aviation operations specialist

  The aviation operations specialist is primarily responsible for scheduling and dispatching tactical aircraft missions. They help operate one of the largest fleets of aircraft in the world and keep them running safe and efficient. Process local and cross-country flight clearances, Check accuracy of flight plans and coordinate them, Maintain flight logs on incoming/outgoing flights and individual flight records, Alert crash crews of emergencies, and Interpret and post weather reports.

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  Us army

  Jan 2010 - Jun 2022

  Information technology specialist

  Facilitated Video Teleconferencing for both classified and unclassified systems for over 200 employees, managers, directors, executive officers, vice president and President. Troubleshoot, desktop support, printer, software and hardware support, password resets, provision accounts, and delete accounts in Active Directory. Migrated email accounts to the Defense Information Systems Agency (DISA) enterprise email. Troubleshoot network connection issues, supervised, trained and provided oversite to help desk contractors and military personnel working On-Site Support. Show less

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  Unisys - army enterprise service desk - worldwide (aesd-w)

  May 2016 - Jun 2022

  Service support representative

  Provide technical assistance to computer users. Answer questions or resolve computer problems for clients via telephone and electronically. Provide assistance and answer user inquiries concerning the use of websites, electronic mail, and operating systems to resolve problems. Maintain records of daily data communication transactions, problems and remedial actions taken using the Defense Information Systems Agency (DISA-CRM) ticketing system.

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  Athena tech group (atg)

  Jan 2022 - now

  Cyber operations specialist instructor / writer