Experience

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  Parcelforce worldwide

  Jul 2005 - Oct 2008

  Development of acquisition/media channels plan for Parcelforce Worldwide cross selling to Post Office Limited & Royal Mail. Management of virtual team of 8 across Royal Mail Group & deployment of £250k marketing budget. Lead and developed the proactive and reactive PR programmes supporting the Sales and Marketing function in Parcelforce Worldwide. Management of external sponsorship opportunities ( including the Small Business Awards) , internal sales and external events, exhibitions & conferences. Lead and managed the strategy PFWW’s first annual awards programme.

  • Retail Campaign Manager

    Mar 2007 - Oct 2008

  • Awards and Events Manager

    Jul 2005 - Mar 2007
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  Royal mail

  Jan 2008 - Feb 2020

  Accountable for the delivery of strategic commercial business requirements for Royal Mail's Parcel System Major Change Programme. Leading and motivating a team of 7 high performing Business Change Managers to ensure transformational change and deployment of that change business wide is planned and delivered to time, cost and quality targets. Management of strategically important blue chip customers with complex business requirements spending upwards of £100 million. Management of large vertual teams across logistics and customer experience to deliver mutually beneficial, innovative, cost effective solutions and customer service excellence.

  • Parcel System Major Change Programme : Commercial Design Lead

    Feb 2016 - Feb 2020

  • Account Director

    Jan 2008 - Feb 2016
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  Royal mail parcels

  Feb 2020 - Mar 2021

  Head of product intelligence
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  Royal ma

  Mar 2021 - now

  Head of product market launch, royal mail commercial product development

  A critical role accountable for ensuring successful introduction of product developments to market, through integration and coordination of key relationships across the business including Operations, Customer Experience, Product, Marketing, Web App and others. Leading the transition though all customer and change activities and ensuring parties are on board and fully enabled to deploy these changes. Acting as overall accountable Lead for all activities related to ensuring a robustly controlled deployment process, development and delivery of all required training and change related communications, successful market launch to end customers and final embedding into Business as Usual teams before handover / closure. Ensuring the benefits planned are delivered as stated to the business, monitoring benefit realisation progress and trend data and identifying interventions to bring back to plan when off track. Show less