Sara Cook

Experience

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  DAN AIR

  Jan 1990 - Nov 1992

  Reservation Agent

  Working in a fast-paced airline call centre, I handled a wide range of responsibilities, including making airline reservations, issuing tickets and amending bookings using a GDS system (Gallileo). Promoting sales to maximize revenue and resolving customer service issues. My role also involved processing refunds, ensuring accurate fare calculations, and assisting customers with special service requests, such as meal preferences, seating arrangements and wheelchair assistance.

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  PricewaterhouseCoopers Corporate Finance LLC

  Jan 1997 - Jan 2000

  Information Technology Training Coordinator

  Developed and implemented individual and departmental training plans, and delivered IT Training solutions internally to Partners and teams throughout the UK. Participated in Onboarding of new hires into the team of 500 IT Specialists.

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  Kalani Honua Wellness Retreat

  Jan 2000 - Jan 2001

  Welcome Group & Marketing Manager

  Increased occupancy at the retreat during the year by gathering and analyzing data on target markets and competitors. Engaged in B2B marketing efforts, including targeted outreach campaigns, cold calling to attract new clients and maintain existing ones. Develop and implement marketing collateral to support key promotions, oversee contract negotiations, manage group bookings, and ensure smooth and successful visitor experiences by conducting group orientations, handling customer relations and problem-solving when necessary. Show less

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  The Royal Horticultural Society

  Jan 2002 - Jan 2008

  Event Planner/ Manager

  Managed large-scale annual events for over 150,000 attendees, overseeing event setup, live event management, and tear-down processes. Directed budget management, ensuring adherence to financial targets and optimizing resource allocation with budgets exceeding 500,000 GBP annually.Led vendor negotiations, inventory control and ensured timely provision of services for event success. Created detailed event recaps, including photos, SWOT analysis with an overview of strengths and improvement areas. Show less

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  Designwerk

  Jan 2008 - Jan 2021

  Resourcing and Recruitment Manager

  Managed freelance contracts for high-profile global sporting events, overseeing resource allocation and recruitment for VIP area designs and branding projects. Collaborated with project managers to ensure adequate staffing and contractor management while adhering to project timelines and budget constraints. Played a role in operational support for events when necessary.

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  Eximius Personnel

  Jan 2022 - Jan 2022

  Director Of Recruitment

  A summer job whilst undertaking full time Business Management Studies, acted as a point of contact for clients, addressing recruitment needs and maintaining strong professionalrelationships. Managed the full recruitment cycle, from reviewing job applications to conducting first line interviews which also involved handling and storing confidential client and candidate data.Facilitated negotiations between clients and prospective candidates, to help ensure successful placements.

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  Kiva Boutique

  Jan 2023 - Jan 2024

  E-Commerce Growth & Marketing Analyst

  Optimized conversions through evaluation and enhancement of the website. Heightened brand professionalism by standardizing product presentation. Increased customer satisfaction by swiftly resolving operational issues. Improved content through editing and refinement of messaging. Streamlined operations by efficiently managing the ECommerce division and inventory. Amplified audience engagement through insightful website analytics and user-friendly website modifications. Drove ambitious goals by setting clear targets and set up mechanisms to track progress. Informed strategic decisions through thorough business and competitor analyses. Show less