Francis Maina

Experience

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  Sarova Hotels

  Aug 2011 - Jan 2014

  IT Support Officer

  - Received 3 awards as the Sarova ICT team at the ‘CIO 100 Awards’ 2013 for excellence in supply chain optimization transformation initiative , technology leadership among businesses in the hospitality industry in Eastern Africa and increasing speed of doing business through a unified communications project- Scooped another 3 awards as the Sarova ICT team at the ‘CIO 100 Awards’ 2011 for implementing security features to manage e-commerce transactions, for effective leadership in the use of IT in the hospitality industry and for attaining position 40 out of over 600 companies- Reformed processes in the department that reduced frequency of support calls to 25% in January 2014 from 90% in the previous 2 years, thereby improving employee satisfaction index- Reduced overall spending of the Sarova lodges by upgrading the technology infrastructure thus increased the lifespan of wear and tear- Improved overall guest satisfaction index from 38% to 60% between 2012 and 2014 by improving the wireless network infrastructure, consequently increased revenue generated from repeat and long staying guests Show less

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  Sarova Stanley

  Feb 2014 - Dec 2021

  I.T Manager

  Network (LAN, WAN and Wifi) setup, maintenance and administration.Server Administration.Project Planning.VIP support.Network Security.Risk Management.Service Level ManagementE-learning.Unified CommunicationTelecommunication------------------------------------------------------------------------------------------------------

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  Sarova Hotels

  Dec 2021 - Oct 2022

  Operations Understudy
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  Sarova Panafric

  Nov 2022 - now

  Hotel Assistant Manager