Jolana Turenova

Experience

• 

  Vltava.cz

  Jun 2007 - Jan 2010

  Assistant & HR
• 

  IBM

  Jun 2010 - Apr 2019

  Responsible for coordination of smooth services from the mature market to the growth market in theCzech Republic, Hungary and Poland.- Responsible for maintaining and improving service, personal management, cost of ownership, resiliency, and service stability.- Lead and grow a team of talented project managers- Drive, Define, and Implement key performance indicators (KPI)- Identify tactical issues and emerging areas of concern- Work across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions- Having ownership for all business and performance requirements for the sites in Czech Republic & Hungary- Reports to Country Executives and to European Leaders Show less - Monitors the projects on daily, weekly and monthly basis, reviews productivity and performance of the portfolio, reports and analyzes the results- Looks up for the opportunities for improvement in the portfolio, analyzes and implements them- Support leader of the team, ensures its development, provides mentoring, evaluates its performance- Manage risks and resolves issues that affect release scope, schedule, and quality- Follows the requirements and processes- Follows the principles and documentation resulting from the quality point of view- Manage stakeholder relationships, including collaboration with technical teams Show less - Work directly with the functional areas to facilitate security & privacy processes, and work with to align security controls with business processes. Provide regular reporting on the current status- Create a framework for roles and responsibilities with regard to information ownership, classification and accountability- Identify opportunities for continuous improvement and drive change management activities- Support change management activities in the change management- Support development and maintenance process, training materials and work instructions Show less

  • Application Hosting Services 1st Line Manager, Cloud Migration Factory at IBM CIC Czech Republic

    Sept 2016 - Apr 2019

  • Transformation Project Leader & Business Operation Manager (assigment)

    Apr 2016 - Aug 2016

  • People Manager @Project Services & Delivery Transformation Leader for DC Central Europe

    Mar 2015 - Apr 2016

  • Business Operations Leader & Team Leader

    Dec 2013 - Mar 2015

  • Service Management - Risk & Issue Manager

    Jan 2013 - Dec 2013

  • IT Specialist

    Jun 2010 - Dec 2012
• 

  Red Hat

  May 2019 - now

  Manager Quality Engineering - AMQ Streams