Katia María Diep Flores

Experience

• 

  IBM

  Jan 1994 - Jan 2021

  Directed sales team to produce new business possibilities and assist customers on cloud migration and digital transformation journey. Enhanced and expanded IBMs’ business inside Banorte by conducting negotiations and conflict resolution. Raised client satisfaction levels by offering best-in-class services.• Achieved 100M$ in sales quota by leveraging efficient sales techniques.• Reached 99% of 2019 sales quota of 120M$ by utilizing useful analytical approaches.• Delivered services more steadily and created lines of contact to initiate contract renegotiations for growing and extending IBM business inside Banorte. Show less Discovered new opportunities in markets bound by cost pressures, customer care, and strong demand for ongoing innovation. Improved capacity to respond swiftly to continuously shifting market and client requirements. Incorporated business processes and technology components into single cohesive solution. • Designed new ideas by exhibiting exceptional financial and legal knowledge.• Identified and developed business process outsourcing and transformation possibilities within assigned accounts. • Developed innovative solutions by requiring clients to see larger picture of future through lens of future-focused thinking to flourish in market. Show less

  • Banking Sector, Sales Director for Banorte

    Jan 2019 - Jan 2021

  • Account Executive

    Jan 2018 - Jan 2019

  • Business Development Executive

    Jan 2015 - Jan 2018

  • Account Manager Grupo Financiero Banamex

    Jan 2013 - Jan 2015

  • Account manager

    Jan 1994 - Jan 2013
• 

  Kyndryl

  Sept 2021 - Feb 2025

  Primary focal point for managing all business activities, deliverables, and projects for a medium to large size contract (s) . Accountable for the financial objectives and customer satisfaction targets, also responsible to build and maintain strong client relationships at required levels with the objective of being a trusted business partner. Manage contract scope & drive business growth, deliverables and commitments- including service delivery, billing, Client payment, resource investments- and measuring performance against plan. Perform contract crisis management, contract commitments and responsibilities of all parties, including subcontractors and 3rd party vendors. Work with Delivery to drive program / project schedules and contract deliverables that support the client's business with a focus on delivering on every commitment made to the client. Perform Team Building In Cross Functional Teams: Work effectively in cross-functional teams by understanding the goals and responsibilities of other functions and organizations represented on the team, and within own functional team. Keep team informed in all communications and foster a sense of teaming amongst the members. Manage effectively in a matrix environment creating an environment for growth. Encourage and reward team for innovation, positive results and achievements Demonstrate the ability to set direction, communicate and model effective leadership behaviors in dealing with individuals and teams. Develop bid strategy and proposals to grow your account. Apply knowledge of proposal organization in addition to knowledge of proposal and bid review. Apply Financial Management & Forecasting Techniquese accuratelyManage Client Relationship & Coverage Show less

  • Director- Client Partner for Financial Services

    Oct 2023 - Feb 2025

  • Director, Finance Consult Partner at Kyndryl México

    May 2023 - Nov 2023

  • Senior Partner Financial Services & Telco

    Sept 2021 - Nov 2023
• 

  Oracle

  Feb 2025 - now

  Financial Services Pre-Sales and Architecture Sr. Director, Apps. LAD