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Robbert Van Leeuwen

Robbert Van Leeuwen

Trainee Rooms Division

Followers of Robbert Van Leeuwen1000 followers
location of Robbert Van LeeuwenAmsterdam, North Holland, Netherlands

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  • Timeline

  • About me

    Customer Centric Strategy & Transformation | Customer Experience | Design & Engineering | Target Operating Model

  • Education

    • Maastricht Hotel Management School

      2005 - 2009
      Bachelor’s Degree Hospitality Management, Business Studies

    • Oosterlicht College Nieuwegein

      1998 - 2004
      Pre University College (Atheneum)

    • University of Amsterdam Business School

      2010 - 2013
      Master’s Degree Business Studies

    • Beeckestijn Business School

      2014 - 2015
      Post Doc Degree Customer Experience and Multichannel Management

  • Experience

    • Arabella Starwood Castillo Hotel Son Vida

      Feb 2008 - Jul 2008
      Trainee Rooms Division

    • Courtyard by Marriott Hua Hin at Cha Am Beach

      Mar 2009 - Aug 2009
      Sales Management Trainee

    • Unilever

      Mar 2010 - May 2010
      Sales Promotor

    • ASR

      Jul 2010 - Dec 2015

      Change Consultant - ASR Customer Value***Proces Manager - ASR Compensation Coach***Assistent Performance Manager - ASR Non-Life***Assistent Project Manager Propositions - Europeesche

      • Change Consultant Customer Experience

        Sept 2012 - Dec 2015

      • Management Trainee | Talent Development Program

        Jul 2010 - Sept 2012

    • EY VODW

      Dec 2015 - now

      Strategy & Transformation Strategy & Transformation Strategy & Transformation Strategy & Transformation Strategy & Transformation

      • Director

        Oct 2024 - now

      • Senior Manager

        Oct 2020 - Sept 2024

      • Manager

        Jul 2018 - Oct 2020

      • Senior Consultant

        Jan 2017 - Jun 2018

      • Consultant

        Dec 2015 - Dec 2016

  • Licenses & Certifications

    • PRINCE2® Project Management

      KPN Consulting (NL)
      Jan 2012

    • Registered Customer Experience Management Professional (RCEMP)

      Beeckestijn Business School
      Jun 2015
      View certificate certificate

    • Certified Scrum Product Owner

      Scrum Alliance
      Oct 2016

  • Honors & Awards

    • Awarded to Robbert Van Leeuwen
      Customer Experience Management Professional 2015 Platform Innovatie in Marketing (PIM), Beeckestijn Business School en Customer Talk Sep 2015 "Het heldere plan van winnaar Robbert van Leeuwen wordt gedragen door een uitblinkende strategie. Deze strategie is bovenal vertaalt in klantgerichte programma's. De customer journey is duidelijk vormgegeven en het plan is volgens de jury een realistische implementatie van customer experience management bij de verzekeringsmaatschappij a.s.r. en daarmee mag hij de titel met gepaste trots dragen". (Bron: MarketingTribune)