Victor Mangome

Experience

• 

  JPMorgan Chase

  Jan 1991 - Jan 2005

  Managed a 24-hour customer service incoming call center with 630 employees servicing 32 million customers and more than 20 million calls annually. Ensured optimal operation of all technologies and directed installation of state-of-the-art automated call distributor and voice response platforms. Served on enterprise-wide call center benchmarking team and project managed call center Internet implementation team. Developed and monitored a $26 million annual budget, providing constant training to improve performance metrics. Show less

  • Vice President, Human Resources Global Service Strategy

    Jan 2004 - Jan 2005

  • Vice President and Director accessHR and Human Resources Web Services

    Jan 1999 - Jan 2004

  • Vice President and Operations Manager – Chase Cardmember Services

    Jan 1991 - Jan 1999
• 

  The Hartford Financial Services Group

  Jan 2005 - Nov 2012

  Provided executive leadership for four service groups: Licensing and Contracting, Support Services, P&C Strategic Sourcing Services and Enterprise Content Management. Developed strategies that ensured consistent revenue growth, regulatory compliance and optimal customer service. Directed $20 million project to create a new Enterprise Content Management system that reduced costs and expanded abilities to capture, manage and digitally deliver millions of documents. Effectively managed $125 million annual budget. Show less

  • Global Workforce Executive

    Jan 2011 - Nov 2012

  • Vice President, Enterprise Services Group

    Jan 2006 - Jan 2011

  • Vice President and Managing Director

    Jan 2005 - Jan 2006
• 

  Raymond James Financial Inc.

  Nov 2012 - Jul 2022

  Vice President of Operations - Retirement Plan Services

  Senior executive accountable for strategic and operational leadership of service and revenue with over 1.75 million clients, $346 billion in IRA assets and $30+ million in revenue.