David Roberts

Experience

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  Defense Media Activity (via Concord Professional Services)

  May 2010 - Jul 2011

  Copy Editor, Writer, Content Manager

  Accomplishments included editing and managing content for the U.S. Air Force’s official website, ensuring adherence to strict DOD editorial and style guidelines and contributing to the development of internal standards, enhancing content quality and consistency.

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  Vintage Air

  Aug 2012 - Jan 2017

  Technical Documentation Manager

  Accomplishments included leading a team to develop high-caliber user manuals, installation guides, and other technical documentation for B2B and B2C audiences; establishing documentation standards to meet internal and ISO metrics, thereby ensuring consistency and accessibility; collaborating with engineers, product managers, and marketing teams to gather input and produce comprehensive documentation; and driving continuous improvement in documentation processes, incorporating customer feedback and industry best practices. Show less

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  DWR Communications, LLC

  Jan 2017 - Jun 2023

  Freelance Technical Editor, Writer, Business Documentation Consultant

  Accomplishments included providing comprehensive documentation services to diverse clients, including creating and improving technical manuals, business reports, SOPs, and training materials; building and maintaining client relationships, ensuring alignment with their business objectives and compliance standards; and leveraging analytical tools to assess and prioritize documentation projects, optimizing resource allocation.

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  Cape Environmental Management Inc

  Jun 2022 - now

  Document Quality Manager

  Accomplishments include leading a remote team ensuring all client-facing deliverables meet grammatical, formatting, and branding standards; developing and enforcing processes, SOPs, and style guides to enhance document quality and compliance; collaborating with stakeholders to align documentation with organizational goals and customer expectations; and introducing and championing initiatives that prioritize client needs and elevate company documentation.