Experience

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  Central tool room & training centre

  Apr 2013 - Apr 2013

  Project on manufacturing of hand injection mould

  • Worked on conventional Turning, Milling and Grinding machines• Manufactured a Hand Injection Mould as part of the project

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  Rashtriya ispat nigam ltd

  Jun 2013 - Jul 2013

  Summer trainee

  • Studied the compact binding process at the Wire Rod Mill.• In-detail project on the binding process of wires and billet formation. • Took the responsibility of guiding fellow trainees throughout the entire process during the later part of the training.

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  Mini marathon 2017

  Dec 2017 - Dec 2017

  Logistics coordinator of registration team
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  Patanjali ayurved limited.

  Apr 2018 - May 2018

  Hr intern

  • Actively involved in the Organizational Restructuring process• Responsible for drafting Key Result Areas (KRA) and Key Performance Indicators (KPI) for employees across departments• Involved in formulating policies & practices in areas like Employee Engagement & Customer Service for future implementation• Was a part of the Succession Planning team to identify employees for future leadership roles

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  Peoplestrong

  Apr 2019 - Sept 2022

  Customer success manager

  • Managed both Enterprise and mid-market clients across diverse sectors ranging from Retail, Banking, Manufacturing, Finance, Shipping, IT, E-Commerce to Energy sector • Involved in implementation of product modules in clients, right through the up-selling, workshop, implementation till go-live • Through product workshop sessions, have worked with client towards solutioning and ensured time bound delivery • Successful closure on contract renewals• Adhering to structured governance sessions with client to ensure track of product usage, adoption and seek client feedback on product experience • Oversaw the successful change management among clients during the roll-out of new Mobile App platform• Worked closely with internal support team to ensure timely bug fixes in product and ensure client SLAs are met• Conducted successful product training sessions for clients and within the organization with effective post training evaluation Show less

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  Secureworks

  Sept 2022 - now

  • Customer Success Manager - META

    Aug 2024 - now

  • Customer Success Manager

    Sept 2022 - Sept 2024