Experience

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  American

  May 1999 - May 2004

  Cook

  Directed the functions of the kitchen and dispersed workload to staff.Organized kitchen functions.Competent in preparing food on both a grill and a fryer.Participated in weekend management program.Microsoft Office/Excel, Galaxy/Lightspeed (hotel operations system), Micros EMS, StarGuest Response, Timelox, Outlook Express, Timesaver

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  Sheraton hawthorn park hotel

  May 2004 - Jan 2006

  Professional skillsassistant front office manager

  Organized and input reservations through a Galaxy computer system for a 201 room hotel.Scheduled employees and forecasted the weekly hotel occupancy on excel spreadsheets.Supervised and assisted front desk staff in reservation management and room status control.Other responsibilities included maintaining hotel shuttle fleet, room's inventory, and handling guest issues.

• 

  Sheraton

  May 2004 - Jan 2006

  Asst. front office manager

  • Organized and input reservations through a Galaxy computer system for a 201 room hotel.• Scheduled employees and forecasted the weekly hotel occupancy on excel spreadsheets.• Supervised and assisted front desk staff in reservation management and room status control.• Other responsibilities included maintaining hotel shuttle fleet, room’s inventory, and handling guest issues.

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  Carrie's, dining service management

  Jan 2006 - May 2006

  Student worker

  Facilitated front of the house operations.Participated in the manager on duty program.Responsible for weekly front of the house inventory.

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  Westin crown center

  Jan 2006 - Jan 2011

  Directly supervised shift agents in the day-to-day operations of the front office. Oversaw front desk agents during the registration process to ensure proper procedures are followed for cash handling and credit accounts. Communicated with every department to ensure that everyday business practices are followed and overall guest satisfaction continually improved. Took a leadership role in inventory management to maximize guest satisfaction. Balanced room types and managed sold out and oversold situations. Daha az göster

  • Service Express Assistant Manager

    Jan 2007 - Jan 2011

  • Front Desk Supervisor

    Jan 2006 - Jan 2007
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  Sheraton kansas city hotel

  Jan 2011 - May 2014

  Guest services manager

  Manage daily phone operations for the complex properties totaling 1,454 rooms.Assist Guest Service staff in organizing breaks, ensuring that all work is completed efficiently and according to schedule.Utilize effective leadership and progressive discipline to create a culture of accountability and execution.Participate in the recruitment, hiring process, training, and scheduling of associates.

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  The westin & sheraton kansas city

  May 2014 - Mar 2018

  Complex meeting & event manager

  • Plan and execute meetings at a complex property with a total of 150,000 square feet of meeting space• Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary for 1,454 guest rooms.• Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues• Distribute event orders for group and affiliates 10 14 days prior to events Daha az göster

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  Marriott international

  Mar 2018 - Jan 2021

  Senior events manager

  • Prepare all event documentation to ensure consistent level of service pre and post event. • Forecasts group sleeping rooms and catering to manage revenue and profitability. • Ensure all contract requirements are fulfilled such as concessions and minimum spend. • Manage customer budgets to ensure their expectations and budgets are met. • Collaborate with all departments to guarantee a seamless event.

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  Enterprise fleet management

  Jan 2020 - now

  Account fleet coordinator