Experience

• 

  Saudi telecom company

  Nov 2010 - Nov 2011

  Support specialist

  • Installation, Commissioning, and Maintenance & Preventive maintenance of Narrowband & Broadband (OSP /CPE/Test Equipment’s: POTS, ADSL, Wireless, DSLAM, MSAN, MDF, ODF). (Voice, Video, Data), FTTx, NGN and about Fixed Access Network from CO till CPE. IP/MPLS networks and configurations.• Perform MDF, ODF, Connection boxes, cable tray and ODF Racks and ODF's MSAN and MPLS racks testing and fault tracing.• Configuring various Customer Premise Equipments (HDSL Pair Modems & HDSL Optical Modems etc) to meet the requirements of the Customers.• Perform contractors supervision, coordination's and reporting• Handling escalated issues from the field team and proper resolution• Handling technical escalation from customers directly• Resolution of complex issues by coordinating with different work groups such as NOC (Network Operating Center),Access Data Network, POI,ILT switches etc.• Co-ordination with Field Engineers and Contractors for the Deployment of Saudi Telecom Fixed Access Network .• Publishing Daily/Weekly/Monthly reports of various activities and maintenance of required records • Supervise the subcon engineers for hardware installation of the network elements in the project. • Technical support to team member and subcon engineers• Implementation of Telecommunication Networks.• Configuration of access network for Internet leases ports (ILP’s).• Providing 24/7 supports to solve issues with Internet leased port (ILP).• Configuration of broadband modem’s and routers. Show less

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  Akamai technologies

  Dec 2012 - now

  • Infrastructure Delivery Manager. Senior II

    Oct 2022 - now

  • Infrastructure Delivery Manager - Senior Lead

    Oct 2021 - Feb 2023

  • Infrastructure Delivery Manager II - Lead

    Oct 2020 - Feb 2023

  • Infrastructure Delivery Manager II

    Mar 2018 - Oct 2020

  • Server Technical Services Engineer Lead Senior

    Apr 2017 - Feb 2018

  • Server Tech Services Engineer ii lead

    Jul 2016 - Mar 2017

  • Server Tech Sevices Engineer ii

    Apr 2015 - Jun 2016

  • Server Tech Services Engineer

    Apr 2014 - Mar 2015

  • Network Infrastructure Engineer. Associate

    Dec 2012 - Mar 2014