Experience

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  Fintech

  Jan 2009 - Dec 2010

  Customer service representative

  Review loan applications and supporting documentation meticulously, ensuring compliance with regulatory requirements, internal policies, and underwriting guidelines, while accurately assessing borrowers' creditworthiness and risk profiles.Implemented process improvements that led to a 15% reduction in loan processing time, streamlining workflows, and enhancing operational efficiency, resulting in faster turnaround times for loan approvals and disbursements.Assist customers in understanding loan products, eligibility criteria, and application processes, guiding them through inquiries, concerns, and requests with clarity and professionalism. Exceeded loan approval rate targets by 10% through diligent application evaluation, risk assessment, and effective communication with applicants, resulting in increased loan portfolio growth and customer satisfaction.Coordinate loan closing procedures, including document signing, fund disbursement, and collateral management, while maintaining accurate records and adhering to established timelines and procedures. Show less

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  Tarinath place ltd

  Nov 2018 - Nov 2021

  Customer care/ sales representative

  Deliver exceptional customer service by promptly responding to inquiries, addressing concerns, and providing accurate information about products andservices to enhance customer satisfaction and loyalty.Consistently exceeded monthly sales targets by 20%, demonstrating strong sales acumen, effective negotiation skills, and the ability to close deals, contributing to the overall revenue growth of the organization.Follow up with customers to ensure satisfaction, address any post-sale concerns, and build long-term relationships, fostering customer loyalty and generating repeat business opportunities.Implemented proactive customer retention strategies, resulting in a 15% increase in customer retention rates over a six-month period, reflecting superior customer care and relationship management abilities.Conduct sales presentations and product demonstrations to showcase features, benefits, and value propositions, effectively persuading customers to make informed purchasing decisions and meet sales targets. Show less

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  Hitech cafe

  Nov 2021 - Nov 2023

  Customer care/sales representative

  Maintained a customer satisfaction rating of 90% or above based on post-interaction surveys, reflecting exceptional service delivery and positive customer experiences, leading to improved brand reputation and customer loyalty.Assist customers with inquiries, product information, and issue resolution through various communication channels, such as phone, email, and live chat, ensuring a positive and personalized customer experience.Build and maintain strong relationships with customers by following up on inquiries, resolving complaints, and providing ongoing support and assistance, fostering loyalty and trust in the brand.Proactively engage customers to identify their needs and recommend suitable products or services, utilizing persuasive communication techniques and product knowledge to drive sales and meet revenue targets.Surpassed monthly sales targets by 25% through effective upselling and cross-selling techniques, demonstrating strong sales acumen and product knowledge, contributing to increased revenue and profitability. Show less

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  Brooksville limited

  Nov 2023 - now

  Call center agent

  Address customer inquiries, concerns, and requests promptly and professionally via phone, email, or chat, ensuring high levels of customer satisfaction and retention.Achieved a 20% reduction in average call resolution time by implementing efficient problem-solving techniques and enhancing product knowledge, resulting in improved customer service levels and reduced wait times.Listen attentively to customer problems, analyze issues accurately, and provide effective solutions or escalate to appropriate channels for resolution, maintaining a positive customer experience and brand reputation.Maintained a customer satisfaction rating of 95% or higher based on post-call surveys, demonstrating exceptional service delivery and positive customer experiences, contributing to increased customer loyalty and retention.Accurately record customer interactions, inquiries, and resolutions in the CRM system, ensuring comprehensive documentation for future reference and enabling seamless follow-up assistance. Show less