Experience

• 

  Ems computer center

  May 2013 - Sept 2016

  Customer service officer

  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.• Developed and maintained relationships with customers and suppliers through account development.• Accomplished multiple tasks within established time frames.

• 

  Ems computer center

  Jun 2021 - now

  Co-owner & customer service officer

  • Managed business operations, including budgeting, inventory, and vendor relations.• Provided front-line customer service, resolving client inquiries and ensuring satisfaction.• Conducted monthly inventories, monitored staff workloads, and adjusted work schedules.• Handled financial operations, including tracking expenses and forecasting cash flows.

• 

  Africa jobs network

  Jun 2022 - Sept 2022

  - Sourced and screened candidates for open positions- Worked with hiring managers to understand their needs and identify the best candidates for their teams.- Stayed up-to-date on industry trends and best practices in talent acquisition. - Corrected any errors in data.- Maintained a high level of accuracy in data entry.- Worked independently and as part of a team.- Met deadlines and quotas.- Updated customer records.- Entered customer data into the company system.- Wrote clear and concise reports.

  • Junior Talent Acquisition Specialist

    Aug 2022 - Sept 2022

  • Data Management and Communication

    Jun 2022 - Aug 2022
• 

  The i-capital africa institute

  Nov 2022 - Dec 2022

  Business development & engagement

  - Researched and identified target audiences, created and executed marketing materials, and tracked results.- Negotiated terms, managed the sales process, and followed up with prospects, which resulted in closed deals and secured contracts.- Listened to customer concerns, identified the root cause of the issue, and provided solutions that met the customer's needs.

• 

  Ethiojobs.net

  Dec 2022 - now

  Align client objectives with business solutions to achieve outstanding client satisfaction and retention.Lead performance reviews to ensure alignment with team productivity goals.Foster collaboration across teams to enhance customer experience and optimize service delivery. - Closed deals and secured contracts by negotiating terms, managing the sales process, and following up with prospects.- Built and maintained relationships with key clients by providing them with personalized attention and understanding their needs.- Processed customer orders and payments by accurately entering customer information, processing payments, and tracking orders. - Provided excellent customer service- Resolved customer issues in a timely and efficient manner- Escalated issues to management as needed

  • Customer Success Coordinator

    Feb 2024 - now

  • Account Executive

    Mar 2023 - Feb 2024

  • Customer Experience Officer

    Dec 2022 - Mar 2023
• 

  Aiesec in ethiopia

  Jan 2024 - now

  Gte/gv project manager

  • Assisted in the implementation of standards for EP (Exchange Participant) experiences to ensure compliance with AIESEC policies.• Supported the development of international partnerships and planned potential exchange programs with global partners.• Participated in discussions regarding EP buddy allocations and preparation seminars aimed at aligning participants with exchange standards.• Contributed to the formulation of future sales strategies for OGX products and engaged in preliminary training sessions for members.• Collaborated with the MAC team to discuss program promotion and potential participation increases. Show less