
Timeline
Skills
CrmTeam buildingSapSap r/3ManagementAbout me
Operations Team Lead - Customer Services at Philips
Education

Vellore institute of technology
1997 - 2001Be mechanical
Experience

Morris communications, augusta, ga
Mar 2005 - Jun 2005Team member• Worked in the Assessment Phase for the use of Work flow and Usage of Document management System (DMS) in the Service management.• Submitted the Report for the Design

Crown audio, elkhart, in, usa
May 2005 - Mar 2006Service lead consultantDesinged the Whole Service Process for Crown Audio• Configured WEB SRA • Credit Exchanges • Credit Returns • Field Claims

Applied materials, santa clara, ca, usa
Mar 2006 - Jan 2007Service team leadContract management, managing the Services in Contract and Financial treatment.

Magellan gps, santa clara, ca, usa & nantes, france
Feb 2007 - Jan 2008Cs team lead
Philips health care,andover,ma,usa
Feb 2008 - Jul 2009Business analystWorking in SAP-CS,Click,Clarify CRM Interface

Philips it applications, philips innovation campus, bangalore, india.
Aug 2009 - Jan 2011Business analyst
Philips
Jan 2011 - nowJoined Philips as an Employee on Feb1st 2010
Operations Team Lead - Customer Services
Mar 2012 - nowIncident manager
Jan 2011 - Mar 2012
Licenses & Certifications

Itil® expert certificate
Dec 2014
Recommendations

S m tofazzel hossain
| Program & Project Management | Protection I Access to Justice | Health System I LGI/ULB | Evaluat...Dhaka, Bangladesh
Lateefat oyelakin
MSc. Student in Process Engineering and Energy TechnologyGermany
Khadidiatou beavogui
CommunicanteDakar Region, Senegal
Puneet patel
Asst. Professor IT at MET BKC, NashikNasik, Maharashtra, India
Irene kimeu
Admin & HR at Naiya Limited, IHRM MemberNairobi County, Kenya
Balajee suryavanshi
PGDM student at MDI Gurgaon 2023-25 | Reckitt Career Compass 2023 Winner | Former Quality Assurance ...Gurugram, Haryana, India
Nsikak udoh
Call center Agent @ Brooksvile Nig Ltd| customer care/sales rep @ Hitech cafe| customer / sales rep ...Port-Harcourt, Rivers State, Nigeria
Simron mohanty
SAP Functional Analyst at Deloitte USI || Consulting || SCM || Enterprise Performance ||Hyderabad, Telangana, India
Krishna chaitanya nunna
Computational science PhD graduate. Actively looking for full time opportunities as Data scientist, ...Greater Boston
Shalom hailegeorgis
Customer Success Coordinator at Ethiojobs.netAddis Ababa, Ethiopia
Angela frierson, mba, shrm-cp
HR Partner - College of Veterinary Medicine & Biomedical Sciences, CSUFort Collins, Colorado, United States
Ankur pratap
Sr. Digital Marketing Trainer | 7+ Experience | Google Ads Expert | Facebook Ads Expert | Helping b...Delhi, India
Christopher haacke
Proven sales leader with an established history in medical devices. Sales trainer with a background ...Empire Hearing & Audiology
Raghav kothari
Credit Analyst @ HSBC | Ex-Deloitte USI | PGDM'22 - Finance @ GLIM Chennai |Kolkata, West Bengal, India
Sonu agarwal
Payroll Manager | Streamlining Payroll Processes for MNCs | Ensuring Accuracy and Timelines | Expert...Mumbai, Maharashtra, India
Priya gupta
AWS || DEVOPS || DOCKER || GIT (Looking for a Job)Pune, Maharashtra, India
Tanya stone
UX DesignerFrederick, Maryland, United States
Jordan soussan
Chargé d’affaires chez Audit & CoverageGreater Paris Metropolitan Region
Erialma rahman
Bachelor of PsychologySouth Jakarta, Jakarta, Indonesia
Amanda pennington
Ultramarathon Asst Race Director / Trail Race Director / Asst to Sports Nutritionist / PR, Editing a...Mammoth Lakes, California, United States
...