LaDonna Benitez-Watkins

LaDonna Benitez-Watkins

Sr. Casino Operations Manager- Casino Operations

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location of LaDonna Benitez-WatkinsUnited States

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  • Timeline

  • About me

    Global Vice President of Strategic Sales

  • Education

    • Southwestern Illinois College

      -
      Applied Science
    • University of Phoenix

      -
      Information Technology-Business Systems Anaylsis
    • Southern New Hampshire University

      -
      Bachelor of Arts - BA Business Administration and Business Finance 3.8/4.0
  • Experience

    • Pinnacle Entertainment

      Jan 2008 - Jul 2017
      Sr. Casino Operations Manager- Casino Operations
    • Lumière Place Casino & Hotels

      Sept 2008 - Feb 2010
      Sr. Supervisor
    • River City Casino & Hotel

      Feb 2010 - Jul 2012
      • Casino Beverage Manager

        Nov 2010 - Jul 2012
      • F&B Manager- Casino Beverage

        Feb 2010 - Nov 2010
    • River City Casino & Hotel and Lumiere Place Casino & Hotels

      Jul 2012 - Jun 2013
      Sr. Casino Beverage Manager (Shared Services)

      River City Casino & Hotel and Lumiere Place Casino & Hotels

    • River City Casino & Hotel

      Jun 2013 - Jul 2017
      Sr. Casino Beverage Operations Manager- Casino Operations
    • Express Scripts

      Jul 2017 - Feb 2022

      Operations Owner of the Express Scripts onshore/offshore Vendor Relationships - Contact Center Operations Manager - Fulfillment Pharmacy Manager - Fulfillment Pharmacy

      • Director, Market Development

        May 2021 - Feb 2022
      • Director Of Pharmacy Operations, Customer Experience

        Jul 2019 - Feb 2022
      • Director- Pharmacy Operations - Global Services

        Oct 2018 - Jul 2019
      • Pharmacy Operations Manager

        Jul 2017 - Oct 2018
      • Manager- Pharmacy Operations

        Jul 2017 - Oct 2017
    • Athletic International Sports Academy

      Nov 2021 - now
      Founder/CEO

      Driven by four strategic pillars- athletics, academics, whole health and technology, AISA is the first international secondary school developmental sports laboratory and media conglomerate designed to ignite and build elite performance on and off the court for student-athletes, ages 13-19.

    • Alorica

      Jan 2022 - now

      Serve as Vice President of Client Solutions-Healthcare with direct client oversight to the nation’s largest health insurer and top payor in the market, responsible for strategically managing/growing a current valued book of business of ~$106M with a 20% growth target by continually improving client experiences, strategically providing client value and optionality to grow and accrete profitability, delivering breakthrough performance and analyzing critical business requirements/opportunities with intent to position Alorica as long-term partnership of choice in healthcare. Recruited as a member of the Executive team to help lead/influence the growth transformation of the organization, participating in sales/prospect meetings and client business reviews to establish an effective relationship map build and improve operational performance through constant evaluation of each programs’ performance against existing SOWs/contractual agreements, while cross-functionally coordinating budgetary and administrative control. Mapped 3-year strategy that focuses on incremental YOY growth by building an insanely trusting, strategic partner-client relationship/foundation to retain existing and acquire new business by aligning to the clients’ company objectives and key strategic priorities, while offering/securing digital transformational opportunities, advanced customer experience management platforms, actionable data insights, and consultative assessments. Show less

      • Global Vice President Strategic Sales Executive

        Aug 2023 - now
      • Vice President of Client Solutions

        Jan 2022 - Aug 2023
    • The Flex Logistic Solutions

      Feb 2023 - now
      Owner

      Experienced and Trustworthy Logistics Solutions ProviderThe Flex Logistic Solutions is a rapidly growing brand in the trucking and logistics industry. We provide reliable and efficient solutions to meet your transportation needs. Connect with us to discover how our expertise and unwavering commitment can drive your business forward.

  • Licenses & Certifications

    • Lean Six Sigma Green Belt

      Middle States Association of College
    • MHFA Certification

      National Council for Behavioral Health
      Nov 2020