Jugesh Chopra

Experience

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  Bharti Airtel Limited

  May 1995 - Aug 1997

  Purchase Officer

  Materials Management

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  Accenture

  Jan 2004 - Dec 2009

  Handling inbound calls for an ISP. Resolving technical issues. I was awarded the best agent on the floor with the highest FCR and POSE Scores for a series of months. I was selected as a DSL Coach to train the agent below performance level and improve the overall process performance by moving the mean performance close to the required performance. This was the time when I started working on process improvement projects involving lean and six sigma methodologies. These have always been the golden years in my career . full of recognition and achievements!! Show less

  • Team Manager

    May 2006 - Dec 2009

  • Sr. Customer Service Manager

    Jan 2004 - Apr 2006
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  Accenture, Banglore

  Jan 2010 - Dec 2015

  Manager - Operations Excellence

  Business Excellence, Driving Black Belt Projects, Mentoring Black Belts, Analytics Projects driving values add for Clients Businesses, Extensive usage of Minitab, SAS, R, and Tableau/Qilk. Carry out Process Improvement Projects at Vertical level as Six Sigma Black belt. Mentoring & coaching Six Sigma Green Belts Lead and manage multiple Six Sigma projects and teams to achieve cost benefits and improvements  Networking with other Black Belts, quality network for information exchange. Support Process Owners and Champion in gate reviews of Six Sigma projects  Provide support to management on Six Sigma methodology  Providing training to the employees on Quality Methodologies Collect best practice examples to promote continuous improvement Acting as the Management Representative on quality & process improvement Ensure an Internal as well as external Audit program is established, rolled-out and implemented Monitor and review the efficiency of processes and QMS Verify the long term performance of QMS and processes including management system reviews Check or approve procedures, instructions and other quality related documents & records Ensure advanced quality planning, assurance and control KPI monitoring & reporting Data analysis Auditing and Floor reviews Show less

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  Accenture

  Jan 2016 - now

  Transformed logistics operations and finance processes of a leading logistics company. Worked on a number of transformation projects for contact center and back office operations. Currently working on setting up operations of a major Insurance organization. This role involved usage of Black Belt skills along with Domain knowledge and statistical skills using MiniTab, SAS, Tableau, QlikView, and R, Swirl, etc. Worked on a number of domains like banking, financial services, telecom, online wallet compliance, anti-money laundering, healthcare, utilities and human resources.

  • Business Transformation Sr. Manager

    May 2017 - now

  • Manager - Analytics Advisory, Delivery Excellence

    Jan 2016 - Apr 2017