Abdullah Nusair

Experience

• 

  Wasla Outsourcing

  Apr 2015 - Oct 2016

  Customer Care Agent

  It was the first job for me and I had enjoyed it, I had learned how to deal with the customers types, how to mange my time, and the most important I had learned how to mange my manger and dear with the business departments. I promoted from agent to wizard (Floor Walker) withing 6 months because I got a top KPI for the last 3 month, that gave me ability to move on from agent to support team.

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  Vodafone Enterprise

  Oct 2016 - May 2017

  Enterprise Customer Care

  Well, it was awesome movement from outsourcing company to join a Vodafone as a staff and my qualification was qualified enough to not just join as a High Value agent as I was before but I joined as an Enterprise agent. The experience there was amazing I had learning many things because Vodafone environment is really amazing to build your knowledge and gives you experience. At the end I decided to change my whole career from an agent to technical position which is my industry at college. Show less

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  D-Link Middle East & Africa

  May 2017 - Nov 2018

  Techincal Support Engineer

  • Setup Home network devices, Routers, Switches, Access Pint, Cameras.• Troubleshoot connections issues and define if the issue is related to configuration or the provider.• Configure Port Forwarding and test it with many methods.• Implementing and maintaining DVRs/NVRs.• Implementing and maintaining Enterprise and Home routers, with the needed requirements.• Implementing D-Link firewalls and making sure they provide the needed services.• Handling Elastix solution for the call center.• Implementing and maintaining D-Link switches. Show less

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  Teleconnect Contact Center

  Apr 2018 - Nov 2018

  Helpdesk Specialist

  • Investigating network issues and providing solutions.• Monitor Network devices via PRTG.• Follow up on tickets raised on ServiceDesk.• Handle L1 issues related to Network.• Handle Sophos SSL/IPSec VPNs.• Handle Arupa Wireless. • Handle Web Filter and adjust rules.• Handle AD, Exchange, Users permission.

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  Interlinked

  Nov 2018 - Sept 2019

  Network Operations Center Engineer

  Investigating Network issues and providing solutions.• Monitor Network devices via PRTG.• Follow up on tickets raised on Autotask.• Handle L1/L2 issues related to Network.• Handle Fortigate SSL/IPSec VPNs.• Handle Meraki Wireless. • Maintain dynamic routing “OSPF”.• Handle Web Filter and adjust rules.• Manage Office 365 permissions.• Follow up on Datto backup and reports.• Recover deleted files from users.

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  UX Centers

  Sept 2019 - Nov 2020

  Network and System Administrator

  Managing the Network infrastructure Switches, Router & Firewalls.Configuring and troubleshooting Static, default and dynamic routing; like EIGRP, OSPF, BGP.A high knowledge in Palo-Alto UTM firewall.Configuring Site-to-Site VPN, GRE & VTI Tunnels.Configuring Remote access VPN (IPSEC & SSL).Configuring TACACS and RADIUS servers.Troubleshooting Network issues.Managing Fortigate firewall rules.Monitoring Network overall performance.High knowledge in Cisco ISE.Expert in PRTG monitoring tool.Configure L2 security technologies Port-sec,Dot1x,DAI,DHCP-snopping, etc..High knowledge in Cisco NG-firewall FirePower.Managing All Systems Servers DC, WSUS, WDS, Radius, CA, ESXI, etc…Monitor Network Nodes and System servers using PRTG Show less

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  Flyin.com

  Dec 2020 - Aug 2021

  Information Technology Team Lead

  - Lead and manage the IT department, including support team members, fostering a collaborative and high-performance work environment.- Provide strategic guidance and oversight for the planning, implementation, and maintenance of IT systems and infrastructure.- Collaborate with key stakeholders, such as executives, department heads, and external partners, to identify technology needs and opportunities for innovation.- Evaluate and recommend technology solutions, platforms, and vendors to meet business requirements and optimize efficiency.- Ensure the availability, reliability, and security of IT systems and networks, implementing appropriate safeguards and disaster recovery plans.- Oversee the management of hardware, software, and network infrastructure, including procurement, licensing, maintenance and operations.- Establish and maintain IT policies, procedures, and standards to ensure compliance with relevant regulations, security protocols, and industry best practices including proper documentation.- Monitor and analyze IT performance metrics, making data-driven decisions to improve operational efficiency and service delivery.- Stay abreast of emerging technologies, trends, and industry developments, assessing their potential impact and relevance to the organization.- Lead digital transformation initiatives, driving innovation, and fostering a culture of continuous improvement.- Foster strong relationships with internal stakeholders, providing IT consultancy and guidance to support their objectives.- Lead IT-related projects, from inception to completion, ensuring successful implementation and timely delivery.- Implement and enforce IT governance frameworks, ensuring adherence to policies, procedures, and compliance requirements.- Prepare and present reports, updates, and recommendations to executive management. Show less

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  Fridal

  Aug 2021 - Jun 2022

  Senior Network Engineer

  - Managing the Network infrastructure Switches, Router & Firewalls.- Configuring and troubleshooting Static, default.- A high knowledge of Sophos UTM firewall.- Configuring Site-to-Site VPN, GRE.- Configuring Remote access VPN IPSEC & SSL.- Configuring RADIUS servers.- Troubleshooting Network issues.- Managing firewall rules.- Monitoring Network overall performance.- Expert in PRTG monitoring tool.- Configure L2 security technologies Port-sec, Dot1x, DAI, DHCP-snopping, etc.- Managing All Systems Servers DC, WSUS, WDS, Radius, CA, ESXI, Veeam etc....- Monitor Network Nodes and System Servers using OPManager.- Implementing and Administrating WLAN Network using Grand Stream. Show less

• 

  Flyin.com

  Jun 2022 - Oct 2022

  Information Technology Team Lead

  - Lead and manage the IT department, including support team members, fostering a collaborative and high-performance work environment.- Provide strategic guidance and oversight for the planning, implementation, and maintenance of IT systems and infrastructure.- Collaborate with key stakeholders, such as executives, department heads, and external partners, to identify technology needs and opportunities for innovation.- Evaluate and recommend technology solutions, platforms, and vendors to meet business requirements and optimize efficiency.- Ensure the availability, reliability, and security of IT systems and networks, implementing appropriate safeguards and disaster recovery plans.- Oversee the management of hardware, software, and network infrastructure, including procurement, licensing, maintenance and operations.- Establish and maintain IT policies, procedures, and standards to ensure compliance with relevant regulations, security protocols, and industry best practices including proper documentation.- Monitor and analyze IT performance metrics, making data-driven decisions to improve operational efficiency and service delivery.- Stay abreast of emerging technologies, trends, and industry developments, assessing their potential impact and relevance to the organization.- Lead digital transformation initiatives, driving innovation, and fostering a culture of continuous improvement.- Foster strong relationships with internal stakeholders, providing IT consultancy and guidance to support their objectives.- Lead IT-related projects, from inception to completion, ensuring successful implementation and timely delivery.- Implement and enforce IT governance frameworks, ensuring adherence to policies, procedures, and compliance requirements.- Prepare and present reports, updates, and recommendations to executive management. Show less

• 

  BDO Esnad

  Oct 2022 - now

  - Oversee the design, implementation, and maintenance of network infrastructure, including LAN, WAN, VPN, and cloud-based systems.- Ensure high availability, scalability, and performance of network systems.- Develop and enforce security policies, procedures, and protocols to safeguard organizational data and systems.- Monitor and respond to security incidents, including malware, phishing, and unauthorized access attempts.- Conduct regular vulnerability assessments and penetration testing to identify and mitigate risks.- Implement disaster recovery and business continuity plans.- Ensure compliance with industry standards and regulations (e.g., GDPR, HIPAA, PCI-DSS).- Prepare for and manage internal and external security audits.- Evaluate and deploy new network and security technologies, such as firewalls, intrusion detection/prevention systems (IDS/IPS), and endpoint protection solutions.- Manage upgrades and patches for network hardware and software.- Lead incident response efforts, including investigation, containment, and resolution of security breaches.- Document incidents and provide post-incident reports to stakeholders. Show less - Provide strategic guidance and oversight for the planning, implementation, and maintenance of IT systems and infrastructure.- Evaluate and recommend technology solutions, platforms, and vendors to meet business requirements and optimize efficiency.- Ensure the availability, reliability, and security of IT systems and networks, implementing appropriate safeguards and disaster recovery plans.- Establish and maintain IT policies, procedures, and standards to ensure compliance with relevant regulations, security protocols, and industry best practices including proper documentation.- Monitor and analyze IT performance metrics, making data-driven decisions to improve operational efficiency and service delivery.- Stay abreast of emerging technologies, trends, and industry developments, assessing their potential impact and relevance to the organization.- Lead digital transformation initiatives, driving innovation, and fostering a culture of continuous improvement.- Foster strong relationships with internal stakeholders, providing IT consultancy and guidance to support their objectives.- Develop and maintain strong partnerships with external vendors, service providers, and technology partners.- Lead IT-related projects, from inception to completion, ensuring successful implementation and timely delivery.- Implement and enforce IT governance frameworks, ensuring adherence to policies, procedures, and compliance requirements.- Collaborate with the security team to establish and maintain robust cybersecurity measures, including threat detection and incident response.- Prepare and present reports, updates, and recommendations to executive management and the board of directors.- Implementing and maintaining ISO 27001- Implementing and maintaining PCI Show less - Review and assess IT security requirements and network topology for current and new solutions.- Having the ability to gather/document requirements and identify/recommend appropriate security solutions.- Designing, implementing, and Integrating Multi-Vendor Security Solutions to fulfill our needs.- Monitors security performance and implements performance tuning as per our needs.- Diagnose and manage complex network security issues and coordinate resolution on time.- Providing the required documents for the Implementation including the HLD, LLD, Implementation plan, NRFU, and Solution As-built document.- Manage and prioritize tasks associated with complex projects.- Perform a risk assessment and initiate risk control strategies as per our needs.- Implementing and managing Log360 SIEM Solution.- Implementing and managing Analyzer Syslog Solution.- Monitor EDR daily.- Follow up and update the documents for ISO 27001 certification.- Follow up and update the documents for PCI standards.- Managing the Network infrastructure Switches, Router & Firewalls.- Configuring and troubleshooting Static, default, and dynamic routing; like EIGRP, OSPF, BGP.- I have a high knowledge of Sophos, Forcepoint, Palo Alto UTM firewall.- Configuring Site-to-Site VPN.- Configuring Remote access VPN IPSEC & SSL with MFA.- Experienced with different AAA solutions RADIUS and TACACS+.- Troubleshooting Network issues.- Managing firewall rules.- Monitoring Network overall performance.- Controlling access to the network using Cisco ISE as a NAC solution.- Expert in PRTG and OP Manager monitoring tool.- Configure L2 security technologies Port-sec, Dot1x, DAI, DHCP-Snooping, Storm Control, etc.- Monitor different layers of Network Nodes.- Designing and implementing Network technology and scenarios according to our needs.- Basic Knowledge of Splunk as a SIEM solution- Implementing and Managing Cisco Access Points 9k. Show less

  • Network and Security Supervisor

    Jan 2025 - now

  • Information Technology Audit Supervisor

    Apr 2023 - Dec 2024

  • Senior Network Security Engineer

    Oct 2022 - Apr 2023