Caitlin Kitchens

Experience

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  Winding Trails

  Jun 2011 - May 2013

  Unit Director

  -Responsible for 30 8th graders.- Supervised and organized activities and events to ensure safety and an enjoyable experience.-Supervised staff members creating positive work atmosphere.

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  Holiday Inn Express

  Apr 2013 - Apr 2013

  Internship

  Rotated hotel positions including front desk, breakfast attendant and housekeeping.

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  Winding Trails

  Mar 2014 - Mar 2016

  • Planned and executed camp wide, day long events for over 500 campers ages 5-13.• Launched camp social media campaign on Instagram and Facebook. • Co-planned event (Lollipop Fair) to host over 2,000 parents and Children.• Coordinated diverse ten-week event program for over 300 campers ages 9-13.• Supervised support staff during daily programs.. • Set camp records in sales of camp gear at events/camp store with revenue of $6,000. • Organized, planned and carried out special events including: Bike Race (800 riders), Snowball (50 Adults), Kids night out (40 kids), Fishing Derby (70 Families), Easter Event (150 adults and kids).• Managed and facilitated camp activities overseeing a variety of sports and recreation programs including booking outings, rentals and fields.

  • Special Events Coordinator

    May 2014 - Mar 2016

  • Recreational Coordinator

    Mar 2014 - May 2014
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  Ovations Food Services, LP

  Aug 2014 - Jun 2015

  Food and Beverage Director's Assistant

  • Managed the Comcast Coliseum Club with a staff of 5-10 employees • Managed the Executive Suites at XL Center with a staff of 3-7• Responsible for booking Reservations and catering events at the restaurant.• Maintained all relevant Inventory and end of the night (Gratuity Sheet, Daily POS Reports) paper work. • Created seating charts, Banquet order Form’s.

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  American Cruise Lines

  Apr 2016 - Apr 2017

  Professional Recruiter

  Overhauled hiring workflows and implemented more efficient and sustainable employee sourcing standards (decreased employee turnover rate by 10% once new processes were implemented)Spearheaded relationship creation with universities, career centers, and temp agencies in order to build a robust employee pipeline.Created all marketing plans and materials, managed and tracked campaigns against KPIs, and iterated upon process, striving for continuous improvement.Developed a recruitment intern program and oversaw all hiring, training, and management processes Show less

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  Velocity Marketing North

  May 2017 - Jan 2019

  Administrative Assistant

  • Schedule and coordinate meetings, conferences, trade shows and travel.• Developed new organizational practices to customer and product data bases.• Engage with Customers & Clients to provide excellent customer service.

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  Arrow Paper Party Rental

  May 2017 - Nov 2017

  Special Events & Wedding Rental Consultant

  Coordinated, managed, and executed 50 weekly special events with average ($5,000 budget) Handled operations on all events to ensure on-time delivery and effective executionEstablished partnerships with vendors, community venues, photographers, and musicians aimed at providing the widest array of external stakeholders possible for any and all types of events.Onboarded vendors and employees, resolved all interpersonal employee issues and managed inbound communications with vendors and customersMapped planning progress against KPIs; identified areas of growth to maximize event impact and customer satisfactionOversaw a team of 4 employees to ensure events ran smoothly Show less

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  Powerstation Events

  Apr 2018 - Mar 2020

  Design & Decor Project Manager

  Owned project planning and execution for dozens of weddings simultaneously Managed wedding budgets of over $200,000Created and implemented all event planning standard operating procedures Trained internal employees and external partners on company processes, standard operating procedures (over 10 individuals trained in this role

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  Nightingale Wedding & Events

  Mar 2020 - Oct 2024

  Sr. Events & Operations Manager

  Oversee end to end management and execution of (7 - 17 weddings) with cumulative gross yearly revenues over $200,000+Hire and manage a team of (7 employees), handle payroll, scheduling, and mediate all employee conflict.Solely responsible for managing relationships with 9 external stakeholders and partnerships(minimum per event), negotiating contracts, facilitating schedules, and liaising with all parties before, during, and after events. Develop complex cross functional processes to streamline the planning process ( SOPs under my management have become over 11x more efficient since implementation in May 2020) Show less

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  The Lucky Share

  Jul 2023 - now

  • Virtual Assistant

    Aug 2024 - now

  • Wedding + Events Content Creator

    Jul 2023 - now