Christopher Ambar

Experience

• 

  Warwick Le Crystal - Montréal

  Jan 2011 - Jan 2012

  Room Service Waiter
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  UQAM | Université du Québec à Montréal

  Jan 2012 - Jan 2015

  Student Athlete

  Team SpiritTime managementDiscipline

• 

  La fontana Bar - Lounge

  Jan 2013 - Jan 2015

  Restaurant & Bar Supervisor

  - Assist the restaurant manager daily- Organize and prepare service- Lead and motivate team members- Manage complaints

• 

  Compass Group

  Sept 2013 - Jan 2016

  Server / Barman

  - Catering- VIP boxes service at Bell Center (Montreal Canadians Arena)- Distribution Center Management- Bar service in the VIP salons (professional athletes and managers only)- Deliver excellent high-end service- High volume catering

• 

  Majestic Hotel Group

  Sept 2016 - Jun 2018

  Key responsibilities:- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel- Arrange events, excursions, transportation etc. upon request from hotel guests- Answer the phone and make reservations, take and distribute messages or mail and redirect calls- Register & process guests and their assigned rooms- Accommodate guest requests- Communicating with hotel staff on the status of guest rooms- Up Selling guest rooms and promoting hotel services- Handling cash payments- Maintain a clean and neat front desk area- Audit and balance reports from the day shifts- Schedule guest wake-up calls and reservations for the following day- Respond to guest inquiries, concerns and complaints as needed- Run EOD computer functions so they are complete by the end of the shift- Balance cash drawers and record receipts- Verify that EOD work has been performed by other departments- Welcome and manage VIP guests- Excellent networking, time management, multi-tasking skills- Follow all safety policies and procedures Mostrar menos Key responsabilities:-Receive, direct and relay telephone messages and mails and requirements on the agenda of the General Manager-Direct the information to the appropriate staff member, maintain indirect communication with the Executive Committee and Head of Departments.-Maintain the general filing system and file all correspondence, respond to public inquiries: Trip Advisor, Booking, Expedia, etc. (also using Review Pro)-Assist in the preparation of greeting cards and gifts to customers and employees.-Perform associated recogniton letters that are mentioned in the customer satisfaction survey for the signature of the General Manager.-Maintain general standard daily meetings and publish the notes, perform administrative tasks related to client requests, to track customer complaints adressed to the General Manager.- Etc.Skills:- To be honest and trustworthy, respectful, flexible, with cultural awareness and sensitivity.- Participate in meetings as required- Demonstrate an understanding of the importance of nonverbal communication and interaction with others.- Demonstrate impeccable standards of presence Mostrar menos

  • Night Manager - Front Desk Agent - Concierge

    Feb 2017 - Jun 2018

  • Executive Office Manager Trainee

    Sept 2016 - Feb 2017
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  Excuse My French Services

  Sept 2018 - Mar 2019

  Function Supervisor

  Team LeadershipCoaching & MentoringSupervisory SkillsTime Management

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  Qualia, Hamilton Island

  Mar 2019 - Jul 2020

  Guest Service Agent / Luxury Concierge

  Front officeCashieringConcierge servicesPersonal groomingSpringer and millerMicrosoft officeTeamworkLuxury travelCustomer serviceTelephone ettiqueConflict resolution

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  Hotel MiM Ibiza Es Vivé - Lifestyle by Messi & Majestic

  May 2021 - Mar 2023

  Front Office Supervisor / Duty Manager
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  Hilton Diagonal Mar Barcelona

  Mar 2023 - now

  Guest Relations Manager