Rob Overbeck

Experience

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  Data Flow AK, U.S. Army Corps of Engineers, EAFB

  Jul 1995 - Dec 1996

  Helpdesk Technician

  One half of a two person telephone computer help desk team, serving over 400 users, local and remote. Resolved computer or telephone problems over the telephone if possible. If they could not, created a work order utilizing the computerized system to assign/dispatch the task(s) to the proper software/hardware technician, flagging the calls in order of importance. LAN administrative updates using Windows NT 3.5 and 4.0, creating and deleting usernames, assigning permissions, groups and security. Lotus cc: Mail administrative updates. Backups, and restores from 8mm tapes, CD's or other mass storage devices. Troubleshooting user problems, coordinating with LAN administrator on other duties as needed. Windows NT 3.5, 4.0, Windows 3.1, and Windows for Workgroups, Windows 95 and various Microsoft Office and U.S. Army specific applications. Harris and Mitel 2000 PBX moves and changes. Also helped run CAT5 cabling thru job sites. Show less

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  Anchorage Community Mental Health Services

  Aug 2006 - Apr 2007

  Community Readiness Specialist

  Community Readiness SpecialistEstablish relationships and give assistance to chronic, homeless inebriates. Work directly under the supervision of the Lead Clinical Associate in a homeless outreach setting. Provide role model for current and potential clients. Maintain confidentiality at all times in accordance with 42CFR Part 2 and HIPAA requirements. Protect the privacy of all patient information in accordance with Anchorage Community Mental Health Services privacy policies , procedures and practices. Participate in scheduled external/internal meetings and training. Maintain positive working relationships with ACMHS staff. Act as a positive team member and role model. Provide alcohol and drug support counseling and relapse prevention support. Assist in supporting clients in all aspects of their lives. Coordinate allied services under the direction of the Case Manager to meet the unique needs of our substance abuse clients. Complete referrals to other resources such as food, shelter, clothing, treatment centers, social security and public assistance offices, veterans affairs resources and state housing resources when appropriate. Establish and maintain a positive working relationship with other providers. Maintain a respectful relationship with our clients, former clients and family members. Maintain current data entry. Maintain current paperwork requirements. Participate in case staffing on clients in order to review the client’s current issues and better assist in case plan. Assist in home visits, both pre and post housing placements and assist in monitoring the client’s needs. Show less

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  Department of Veterans Affairs

  Jul 2007 - Sept 2009

  Peer Specialist

  As an active member of the Health Care for Homeless Veterans (HCHV) program, I provide peer support services to veterans with serious mental illness and substance abuse issues. Presented consumer information in outpatient and inpatient settings and served as a consumer advocate. I used my own experiences with mental illness and substance abuse to act as a role model. Administered urinalysis tests, breath tests utilizing a breath alcohol meter. During my employment I co-facilitated and facilitated groups in Transitional Residential programs where we discussed common daily living problems and ways to manage and cope with these issues. Conducted a weekly, ongoing Job Readiness classes. I provided schedules of self help groups in the community. Worked with veterans to discover their vocational strengths to match desired vocational choices where training could be provided or the correct organization was available. As an active member of the treatment team, we discussed veteran’s progress with their ongoing treatment in the Compensated Work Therapy program. Creating and saving DAP and progress notes, treatment and discharge plans, electronically using the Computerized Patient Records System. Transported veterans as needed around the Anchorage bowl for appointments, job interviews or housing search. One of my tasks was backup support for the Supported Employment Specialist, conducting site visits at Compensated Work Therapy or Transitional Work Experience work sites. I helped maintain a working relationship with work site supervisors. Verified veteran's status with the Alaska Department of Veterans Affairs, requested DD214's online, completed personal information and needs assessment forms for the Veterans Affairs central office. I referred potential clients the Domiciliary Residential Rehabilitation Treatment Program and Psychosocial Residential Rehabilitation Treatment Programs. Show less

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  Dept of Veterans Affairs

  Oct 2014 - Jan 2016

  Housekeeping Aid

  Updating my resume