Javier Garcia

Experience

• 

  Implementos y Maquinarias IMCA

  Sept 2005 - now

  Duties include:Developing products and services to generate revenue.Controlling, managing, and reducing costs.Enhancing productivity and optimizing processes.Handling and supporting warranty claims.Serving as a technical communicator.Assisting the commercial team in selling technical services. Structuring products and services to support brands such as Caterpillar, John Deere Agricultural, Grove, and Olympian.Developing processes, procedures, and performance indicators to monitor, manage, and optimize operations.Overseeing warehouse management, including stock levels, fast- and slow-moving items, seasonal demand patterns, and client needs.Implementing storage guidelines from manufacturers and ensuring compliance with contamination control standards. Duties include:Creating and developing products and service to generate revenues.Controlling, managing and reducing cost.Improving productivity and processes.Addressing and supporting warranties.Technical communicator.Providing support to the commercial area to sell technical service. Performing major repairs on various machinery.Developing and implementing logistics services.Coordinating maintenance for mining, agricultural, and construction equipment, as well as electrical generators. Responsibilities include budgeting, and negotiating with customers and suppliers.Managing technology resources, staff development and service operations.Directly supervising technicians and administrative staff. Manage, implement, and develop programs to enhance product engineering.Conduct failure analysis for products and services.Coordinate repair services, generate reports, and address product failures.Oversee quality control for various brands.Manage and claim warranties Developing and implementing logistics services.Coordinating maintenance for mining, agricultural, and construction equipment, as well as electrical generators and marine machinery. Responsibilities include budgeting, and negotiating with customers and suppliers.Managing technology resources, staff development, and service operations.Directly supervising technicians and administrative staff.

  • Service Assistant manager

    Sept 2016 - now

  • Service, Parts, Operations and Logistics Manager

    Sept 2013 - Aug 2016

  • Service Manager

    Jan 2012 - Aug 2013

  • Service Shop Supervisor

    Sept 2007 - Dec 2011

  • Warranty Supervisor

    Sept 2006 - Sept 2007

  • Field Service Supervisor

    Sept 2005 - Sept 2006