Rosa Amelia Calderon

Experience

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  RiteCheck

  Jul 2002 - Jan 2019

  Customer Relations Account Executive/Special Projects/Marketing Assistant Bronx, NY 2007-Present Successfully generate revenue from new and existing customers through successful leadership, organizational plans, customer service, and outstanding execution of all operations strategies on consistent basis responsible for significant revenue generation.Serve as subject matter expert to ensure positive experiences by providing quality customer service to customers by identifying and resolving concerns, answered questions, and responded to assistance requests in a timely manner. Significantly bolster targeted objectives through the management of the direct deposit program, the implementation of innovative promotions and sales strategies for new and existing products, and of industry best practices.Consistently achieve marketing operational objectives by contributing relevant information and recommendations to strategic plans and reviews, in addition to, prepared and completed outlined action plans, implemented production, productivity, quality, and customer-service standards, resolved problems, completed audits, and identified trends.Projected expected sales volume and profit for existing and new products and services, analyzed trends and results, and monitored costs, competition, supply, and demand. Regularly develop and facilitate new business initiatives, sales plans, and cost effective promotional programs, in addition to, managed annual budget. Function as liaison between customers and the company responsible for resolving product or service problems including selected and explained the best solutions, expedited corrections, and followed up to ensure timely resolutions.Responsible for attracting potential customers by answering product and service questions, and provide information about other suggested products and services. Show less

  • Special Project and Marketing

    May 2007 - Jan 2019

  • Special project and marketing

    Jul 2002 - Jan 2019
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  MoneyGram International

  Jan 2019 - Apr 2022

  Partnership Development Manager
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  Ria Money Transfer

  Jun 2023 - now

  Director Sales Division