Venkayya -

Experience

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  Amazon Development Center India (P) Ltd

  Jan 2006 - Feb 2010

  Customer Service Team Lead

  • Facilitate problem solving and collaboration• Conducting team huddle on timely basis to communicate clearly and effectively to the team about the expectations, achievements and process updates• Training the team members to the next level as per the career aspirations and interests• Conduct yearly appraisals and rate considering performance and behavior of the associate

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  First American India (P) Ltd

  Jul 2010 - Aug 2011

  Team Lead

  • Managed 25 processors in US Mortgage under• Assist in functional testing of the new system and ensuring that it meets the user specifications• Strive for team consensus and win-win agreements• Conduct yearly appraisals and rate considering performance and behavior of the associate

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  UnitedHealth Group

  Aug 2011 - Mar 2017

  • Handled total of 08 processes with the Head Count of 90 associates including 3 Assistant Managers• Taking care of Reporting for complete E&B segment• Analysis of data to derive on the target for the new processes• Overlook the deliverable’s of all the processes• Handle calls with client in getting additional processes transitioned to Hyderabad• Work with business partners to identify ways to improve business processes• Monitor day to day Production, Quality and provide solution to Assistant Managers to resolve the issues.• Conducting Operational Business Reviews with supervisors internally• Oversee working of multiple projects and managed all associated personnel’s• Weekly/Monthly Operational Business review with the onshore counter parts• Provide feedback to AMs received from the team through skip levels• Prepare and discuss the Goal sheet of Assistant Managers Show less

  • Sr. Tech. Project Analyst

    Apr 2016 - Mar 2017

  • Deputy Manager

    Jun 2014 - Apr 2016

  • Assistant Manager Operations

    Aug 2011 - Jun 2014
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  Optum

  Apr 2017 - now

  Scrum Master

  Train staff members in Agile practices and set expectations on their roles and responsibilities in the system and ensuring the roles match their expertiseLeverage the possibilities of Automation Processes to significantly help reduce the time to marketCreate a Positive thinking environment and communicate regularly to help staff follow the new practice and focus on benefits of AgileStay flexible with cross functional team and collaborate with staffs to produce the best overall manner of reaching the development goalHelp choosing the right tools to work and making sure all the team members use it and are all in the same pageTight focus on the End-Product, and encourage the staff on the product developmentPlan for a Discovery Sprint which includes analysis of Team & Individual Capacity, Estimating, Sprint length and warm-ups (usually setting up the Dev and Test Environments) Show less